Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >>
From: Amir Julkarnain <[email-masked]>
To: "ae.mumzworld" <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Sat, 13 Jun 2020 09:29:31 +0400
List-Id: <ccteam.mumzworld.com>

Hello Ronald and Eugene,

We need your support here, Please assist.

Best Regards

On Thu, 11 Jun 2020 at 14:49, <[email-masked]> wrote:

> Hi Amir,
>
>
> Good day.
>
>
> Since the shipments were delivered back in May. A new collection/pick up
> request will have to be arranged via MY DHL+, for the items you would like
> to have collected.
>
>
> Please provide me with the booking reference numbers once generated, in
> order for me to follow up directly with our team in Saudi Arabia.
>
>
> Should you require any further assistance, please contact me directly.
>
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 <<
> Reference ID: 57107411 >>
> >> Sent: Thu, 11 Jun 2020 11:22:57 UTC+04:00
> >>
> >>
> Hello Khalid,
>
> >>
> For the shipment 1384880232, the wrong item was delivered which is the box
> # 2 of the shipment 1384880276
> >>
>
> >>
> And for the shipment 1384880276, what was delivered is also wrong and it
> was supposedly for  1384880232.
>
> >>
> Please arrange urgent collection and delivery to the correct consignee.
>
> >>
> Best regards
>
>
> >>
> On Sun, 7 Jun 2020 at 14:15, <[email-masked]> wrote:
> >>
>
>> Hi Amir,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> Waybill : *1384880276*, was already delivered on 27th May.
>>
>>
>> >>
>>
>> I would like to clarify on this request.
>>
>>
>> >>
>>
>> As per your request. One of the boxes under waybill : 1384880276, belongs
>> to the consignee under waybill : 1384880232, correct ?
>>
>>
>> >>
>>
>> This means, waybill : *1384880276*, was supposed to be a *1 piece(box)*
>> shipment & waybill : *1384880232*, was supposed to be a 3* piece(box)*,
>> shipment.
>>
>>
>> >>
>>
>> Please confirm in order for me to check with our destination team, if a
>> retrieval is possible.
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> >>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>> >>
>>
>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked]
>> >> Cc: [email-masked]
>> >> Subject: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
>> >> Sent: Thu, 04 Jun 2020 15:37:51 UTC+04:00
>> >>
>> >>
>> Hello Team,
>>
>> >>
>> The above order was packed into 2 boxes. However, 1 box belongs to a
>> different customer. Please see below:
>>
>> >>
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>> Wrong Shipment: 200274868 - 1384880232
>>
>> >>
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>> Please check and do the needful.
>>
>> >>
>> Best Regards
>>
>> >>
>> --
>> >>
>> *Amir Hussain Julkarnain*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >>
>>
>>
>> >>
>>
>>
>>
>
>
> >>
>
> --
> >>
> *Amir Hussain Julkarnain*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE