Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Amir Julkarnain <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Clearway Express <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, Syed Yakoob <[email-masked]>
Date: Sat, 13 Jun 2020 08:49:31 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mostafa,

Any update on this? If still not sorted, Please ensure that this will be
done today.

Best Regards

On Thu, 11 Jun 2020 at 18:09, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> We spoke to the customer but the item that was supposed to be delivered
> before 5 pm has not been delivered yet.
>
> @Mostafa saad <[email-masked]>  - the customer already left,
> please ensure the delivery tomorrow max. The customer is extremely upset.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 11, 2020 at 10:52 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> As discussed, the new order created has been canceled.
>>
>> @Clearway Express <[email-masked]> - please ensure the
>> delivery today without any fail before 5 pm as the customer is about to
>> leave.
>>
>> The customer has been informed that the missing part has already been
>> found.
>>
>> Please advise when done. Thank you all.
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 11, 2020 at 10:06 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Mary
>>>
>>> Please hold the new order !!
>>>
>>> @Clearway Express <[email-masked]>  Please deliver this order
>>> to the customer ASAP.
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Wed, Jun 10, 2020 at 6:33 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Amir,
>>>>
>>>> Since there was no response received from Syed nor Mostafa, as per your
>>>> advice, a new order was created.
>>>>
>>>> 600890276
>>>>
>>>> @Mary Ann Balancio <[email-masked]>  - kindly create the PO
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 6:18 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa and Syed,
>>>>>
>>>>> May we have an update, please?
>>>>>
>>>>> Otherwise, we will just place a new order to resolve the issue once
>>>>> and for all.
>>>>>
>>>>> Please reply. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 10, 2020 at 12:51 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Syed,
>>>>>>
>>>>>> What had happened to this case? Based on our last conversation last
>>>>>> Saturday, the missing part was found and being prepared to reship.
>>>>>>
>>>>>> Then Omar said the item is nowhere to be found and Mostafa didn't
>>>>>> receive it as well.
>>>>>>
>>>>>> Please clarify, we need an urgent update. The customer is very
>>>>>> furious and doesn't want to hang up.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 12:41 PM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Sayed
>>>>>>>
>>>>>>> I'm did not receive the missing part
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 8, 2020 at 3:53 PM Omar Ismail <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mohit,
>>>>>>>>
>>>>>>>> Please be informed that we checked for the missing part in the wh,
>>>>>>>> but unfortunately couldn't find the same.
>>>>>>>>
>>>>>>>>
>>>>>>>> *Thanks,*
>>>>>>>>
>>>>>>>> *Omar Ismail | Mumzworld Services*
>>>>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>>>>>> feedback for this AWB (  600840705
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> + @Mostafa saad <[email-masked]>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> What happened here?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best,
>>>>>>>>>>
>>>>>>>>>> Eugene.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Alina D'Souza <[email-masked]>
>>>>>>>>>> *Sent:* Monday, June 8, 2020 3:01 PM
>>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed
>>>>>>>>>> Magdy <[email-masked]>
>>>>>>>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>>>>>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>>>>>> Omar Ismail <[email-masked]>; Mohit Caleb <
>>>>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>>>>> Returns.fc <[email-masked]>; lastmile <
>>>>>>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>>>>>>>>>> Denmark A <[email-masked]>; Shady Elgendy <
>>>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>; Anas
>>>>>>>>>> nazzal <[email-masked]>
>>>>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Syed / Eugene,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Could you please confirm if reshipped. Its a while now customer
>>>>>>>>>> is complaining.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mohamed Magdy <[email-masked]> need your assistance in
>>>>>>>>>> this case. The missing part is not yet received and customer is complaining
>>>>>>>>>> since 16th May.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly note that the customer called again to complain about the
>>>>>>>>>> same issue.
>>>>>>>>>>
>>>>>>>>>> The customer extremely angry due to fake promises and lack of
>>>>>>>>>> commitment.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please arrange a call back to the customer at the soonest, the
>>>>>>>>>> customer received an SMS at 8:00 Am, to arrange the delivery
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please contact the customer on the number given below:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 971 557189240
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks again.
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Syed,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you for the update.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>>>>> <[email-masked]>  - pls reship asap, the customer is
>>>>>>>>>> calling again.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> I appreciate your support.
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Mac,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Missing item prepared reship. @Mohammad Abdul Naser
>>>>>>>>>> <[email-masked]> @Omar Ismail <[email-masked]> please
>>>>>>>>>> adjust inventory for this item.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Syed,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> As discussed, please reship the missing parts today as much as
>>>>>>>>>> possible.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>>>>> <[email-masked]> - please share the details of the
>>>>>>>>>> courier who will be assigned.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> As per our record, we have received on the box from OB team.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Also we were delivered the same to the customer.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> POD from Wimo for your reference.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>>
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Eugene,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Need your assistance please advise how many boxes we have shipped
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Customer received 1 box only. We should have the missing box
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mohamed Magdy <[email-masked]> Need your assistance on
>>>>>>>>>> this case customer is following up since May.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mohit Caleb <[email-masked]> do we have an update? The
>>>>>>>>>> customer is constantly following up. We need to give an update Today
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>>
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Thanks, Nessy,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mohit Caleb <[email-masked]> please advise if the missing
>>>>>>>>>> box is with us.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> I replied on this mail.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please check your spam folder.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Ashley,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Could you help me on this.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Alina and team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> IF-073M consist of 2 boxes. I can share you the invoice as we
>>>>>>>>>> sent you correct box quantity for sure.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Let me know if you need further assistance. Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> NESSY LANDICHO
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>>>>
>>>>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>>>>>>>>> *To:* Mohit Caleb; Nessy
>>>>>>>>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas
>>>>>>>>>> nazzal; Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy;
>>>>>>>>>> Mohamed Magdy
>>>>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please advise if we have the missing piece, if not we will
>>>>>>>>>> arrange a replacement
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly confirm asap
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Dear Mohit
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly confirm as the customer called again to follow up.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Nessy,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> As per the customer, there are some missing parts on this item.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> POMUMZ_DXB189506
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please see below:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> With regard to my order 600840705, please note that we had order
>>>>>>>>>> from ifam the “Marshmallow plus baby room-mint” as per the 1st attached
>>>>>>>>>> photo and product desrciption on mumzworld website-rectangular room with
>>>>>>>>>> two sides 200cm the other two sides 140cm and height 65cm, it seems that
>>>>>>>>>> there are at least 10 rail-pieces.
>>>>>>>>>>
>>>>>>>>>> However,we received one box with only 4 rail-pieces as per the
>>>>>>>>>> rest attached photos.
>>>>>>>>>>
>>>>>>>>>> Please could you please follow our request and inform us about
>>>>>>>>>> the missing parts asap.
>>>>>>>>>>
>>>>>>>>>> Many thanks in advance,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly check and do the needful. The wife is about to give birth
>>>>>>>>>> anytime soon, and needs it urgently.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email-masked].
>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "lastmile" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28S%3D8GObTmQTv1Z0R24wWr1tL7oeEwHrZ7XFQ9frmdEJsQw%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28S%3D8GObTmQTv1Z0R24wWr1tL7oeEwHrZ7XFQ9frmdEJsQw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE