Subject: Re: 600521323 // MTC-G55 - B // Megastar - Metallic Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
From: Amir Julkarnain <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Usman Abbasi <[email-masked]>, Mostafa saad <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Hyacinth Joyce <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>
Date: Sat, 13 Jun 2020 08:40:56 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Can you please check on what we are trying to deliver here. If it is for
the subject item, Please be advised that it was sorted already.

The item was fixed and is now with the customer.

Best Regards

On Fri, 12 Jun 2020 at 11:51, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> The person who bought the item for this customer keeps on receiving a call
> from the courier.
>
> Kindly inform the courier to contact the number of this person instead.
> For any related concern about this case, please contact:
>
> Leoney Gonsalves
> 306 nayli 4 building al tawuun.
> Landmark 2mins from al arab mall
> Sharjah
>
>  971509205342
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, May 30, 2020 at 2:36 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Simba,
>>
>> Kindly update.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 28 May 2020 at 18:58, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Simba,
>>>
>>> Kindly ensure that the item will be ready on Saturday morning in order
>>> for us to arrange a collection and delivery to the customer on the same day.
>>>
>>> Please prioritize this request as the customer threats to raise a
>>> complaint.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 28 May 2020 at 12:03, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Simba,
>>>>
>>>> As discussed, please ensure that the item will be ready on Saturday.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Tue, 26 May 2020 at 15:58, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> @Rajesh Pattabhi <[email-masked]> thank you for the
>>>>> update.
>>>>>
>>>>> @Simba . <[email-masked]> Is the item received? Please
>>>>> prioritize the inspection and repair because this customer has requested it
>>>>> since March.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Tue, 26 May 2020 at 15:52, Rajesh Pattabhi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> *Dear Joyce*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Delivered*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Raj.P*
>>>>>>
>>>>>> E-Commerce & Large Enterprises
>>>>>>
>>>>>> Manager | Parcels and express BU
>>>>>>
>>>>>> Head Office
>>>>>>
>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>
>>>>>> *T*
>>>>>>
>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  M*
>>>>>>
>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>
>>>>>> *E*
>>>>>>
>>>>>>  [email-masked] <[email-masked]>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  W*
>>>>>>
>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>
>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>
>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *@ your service 24/7 ! *
>>>>>>
>>>>>>
>>>>>>
>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>> *Sent:* Tuesday, May 26, 2020 3:36 PM
>>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman
>>>>>> Abbasi <[email-masked]>; Umang Mehrotra <
>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>> *Cc:* Mehaboob Ayub Abdulsalam <[email-masked]>;
>>>>>> Simba . <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>> *Subject:* Re: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please prioritize this request. One week had passed since we handed
>>>>>> over the item for delivery but we don't have any update until Today.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The item is subject to inspection and repair and is needed urgently
>>>>>> by the customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly note that the customer has raised a complaint about the matter
>>>>>> to the management.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, 26 May 2020 at 10:09, Rajesh Pattabhi <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> *Dear Usman*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Good morning*
>>>>>>
>>>>>> *Kindly check and advise*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Best regards*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Raj.P*
>>>>>>
>>>>>> E-Commerce & Large Enterprises
>>>>>>
>>>>>> Manager | Parcels and express BU
>>>>>>
>>>>>> Head Office
>>>>>>
>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>
>>>>>> *T*
>>>>>>
>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  M*
>>>>>>
>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>
>>>>>> *E*
>>>>>>
>>>>>>  [email-masked] <[email-masked]>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  W*
>>>>>>
>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>
>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>
>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *@ your service 24/7 ! *
>>>>>>
>>>>>>
>>>>>>
>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>> *Sent:* Tuesday, May 26, 2020 7:59 AM
>>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman
>>>>>> Abbasi <[email-masked]>
>>>>>> *Cc:* Umang Mehrotra <[email-masked]>; Simba . <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>> customer care <[email-masked]>; Denmark A <
>>>>>> [email-masked]>; Mehaboob Ayub Abdulsalam <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Rajesh and Usman,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Do we have an update?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Is the item delivered?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 23 May 2020 at 17:28, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Rajesh,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for the update.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please be advised that this is not a delivery to a customer. The item
>>>>>> is to be delivered to one of our vendors.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The delivery address and contact person is as per below:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 23 May 2020 at 17:25, Rajesh Pattabhi <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> *Dear Umang*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Good afternoon*
>>>>>>
>>>>>> *We were to schedule the delivery on Thursday but due to
>>>>>> unavailability of helper for the shipment, the courier couldn’t attempt*
>>>>>>
>>>>>> *Yesterday the customer  refused to receive the shipment……today we
>>>>>> will try to rearrange the same*
>>>>>>
>>>>>>
>>>>>>
>>>>>> **********
>>>>>>
>>>>>> *Dear Usman*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Keep your coordination ongoing  and keep me posted*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Best regards*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Raj.P*
>>>>>>
>>>>>> E-Commerce & Large Enterprises
>>>>>>
>>>>>> Manager | Parcels and express BU
>>>>>>
>>>>>> Head Office
>>>>>>
>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>
>>>>>> *T*
>>>>>>
>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  M*
>>>>>>
>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>
>>>>>> *E*
>>>>>>
>>>>>>  [email-masked] <[email-masked]>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  W*
>>>>>>
>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>
>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>
>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *@ your service 24/7 ! *
>>>>>>
>>>>>>
>>>>>>
>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Umang Mehrotra <[email-masked]>
>>>>>> *Sent:* Saturday, May 23, 2020 4:25 PM
>>>>>> *To:* Rajesh Pattabhi <[email-masked]>
>>>>>> *Cc:* Simba . <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Usman Abbasi <[email-masked]>; Denmark A <
>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>>>>>> *Subject:* RE: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Raj,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Is there any update one the below?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Umang Mehrotra
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>>>> *Sent:* Saturday, May 23, 2020 12:44 PM
>>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi <
>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>> *Cc:* Simba . <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Umang Mehrotra <[email-masked]>
>>>>>> *Subject:* Re: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Rajesh,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Could you please assist?
>>>>>>
>>>>>>
>>>>>>
>>>>>> This an urgent request, we have handed over an item to be delivered
>>>>>> to one of our vendors to the below address.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We have not received any confirmation yet if the item has been
>>>>>> delivered or not.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and advise.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 21 May 2020 at 14:17, Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Usman,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hope this email finds you well, do we have an update regarding the
>>>>>> item that needs to be handed over to Vendor?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Appreciate your immediate response, thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Do we have an update on this?
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Usman Abbasi <[email-masked]> has the item been delivered
>>>>>> to the vendor?
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Simba . <[email-masked]> is the item received?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 20 May 2020 at 14:13, Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Usman,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regard,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, May 20, 2020 at 12:55 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Usman,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per agreed please re route the the subject matter to the below
>>>>>> address as this was a vendor communication not a customer reship.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> International City
>>>>>>
>>>>>> Persia Cluster .
>>>>>>
>>>>>> M-03
>>>>>>
>>>>>> Shop - 08
>>>>>>
>>>>>> Dubai
>>>>>>
>>>>>>
>>>>>>
>>>>>> Simba Contact person: 0556595409
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE