Subject: Re: Missing Items - 100131656_1 // awb: 4969493836
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mostafa saad <[email-masked]>, Tariq Alkhiat <[email-masked]>, Eugene Mugisa <[email-masked]>, Mahmoud Omar <[email-masked]>
Date: Fri, 12 Jun 2020 17:26:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Please dispatch this shipment asap. The customer keeps on following up and
very upset about the delay.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 6, 2020 at 3:05 PM Mahmoud Omar <[email-masked]> wrote:

> Hi,
>
>
>
> Shipment is pending pickup , it didn’t handed to our delegate from your
> warehouse .
>
>
>
> Best regards ,
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Saturday, June 6, 2020 8:22 AM
> *To:* Zubair Wahid; Mahmoud Omar
> *Cc:* Anas nazzal; Hussain Firoz Miyagamwala; Ekta Jesswani; Raghu
> Nalloor (R3PL); Azharuddin Kalamuddin (R3PL); Samiya Sheikh; customer care;
> Mostafa saad; Moataz Salah El Din; Tariq Alkhiat; Eugene Mugisa
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi Team,
>
>
>
> Has this already been delivered?
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 1, 2020 at 4:17 PM Eugene Mugisa <[email-masked]> wrote:
>
> Thanks @Zubair Wahid <[email-masked]>!
>
>
>
> + @Mahmoud Omar <[email-masked]>
>
>
>
> Can you please get this delivered today
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Zubair Wahid <[email-masked]>
> *Sent:* Monday, June 1, 2020 4:12 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Mahmoud Omar <[email-masked]>; Anas nazzal <[email-masked]>;
> Hussain Firoz Miyagamwala <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Mary Anne Agapito <[email-masked]>; Raghu
> Nalloor (R3PL) <[email-masked]>; Azharuddin Kalamuddin
> (R3PL) <[email-masked]>; Samiya Sheikh <
> [email-masked]>; customer care <[email-masked]>; Mostafa saad
> <[email-masked]>; Moataz Salah El Din <[email-masked]>;
> Tariq Alkhiat <[email-masked]>
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> This shipment is already dispatched
>
>
>
>
>
> On Mon, Jun 1, 2020 at 2:31 PM Eugene Mugisa <[email-masked]> wrote:
>
> + @'Zubair Wahid' <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mahmoud Omar <[email-masked]>
> *Sent:* Monday, June 1, 2020 1:56 PM
> *To:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Ekta Jesswani <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Raghu Nalloor (R3PL) <
> [email-masked]>; Azharuddin Kalamuddin (R3PL) <
> [email-masked]>; Samiya Sheikh <[email-masked]>;
> customer care <[email-masked]>; Mostafa saad <
> [email-masked]>; Moataz Salah El Din <[email-masked]>;
> Tariq Alkhiat <[email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* RE: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Shipment is pending pickup .
>
>
>
> Regards ,
>
>
>
> *From:* Anas nazzal [mailto:[email-masked] <[email-masked]>]
> *Sent:* Monday, June 1, 2020 12:16 PM
> *To:* Mahmoud Omar; Hussain Firoz Miyagamwala; Ekta Jesswani
> *Cc:* Mary Anne Agapito; Raghu Nalloor (R3PL); Azharuddin Kalamuddin
> (R3PL); Samiya Sheikh; customer care; Mostafa saad; Moataz Salah El Din;
> Tariq Alkhiat; Eugene Mugisa
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Dear Team,
>
>
>
> Kindly do the needful to the subject customer as she keeps calling to
> follow up.
>
> The customer is extremely angry and totally dissatisfied.
>
> The customer verbalized that is the issue will not be sorted out soon, she
> will cancel her order and ask for a full refund as she will not consider
> Mumzworld for the future orders.
>
>
>
> Hope you will do the maximum and hear a response with good news from you
> ASAP.
>
>
>
> Best Regards
>
> Anas Nazzal
>
>
>
>
>
>
>
>
>
> On Sat, May 30, 2020 at 3:51 PM Mahmoud Omar <[email-masked]> wrote:
>
> Shipment is pending pickup .
>
>
>
>
>
> Regards ,
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Friday, May 29, 2020 7:09 PM
> *To:* Hussain Firoz Miyagamwala
> *Cc:* Raghu Nalloor (R3PL); Azharuddin Kalamuddin (R3PL); Samiya Sheikh;
> customer care; Mostafa saad; Moataz Salah El Din; Tariq Alkhiat; Eugene
> Mugisa; Mahmoud Omar
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi Hussain,
>
>
>
> Where are the remaining items?
>
>
>
> Please dispatch it asap, the customer keeps on following up.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, May 27, 2020 at 2:43 PM Mahmoud Omar <[email-masked]> wrote:
>
> Hello ,
>
>
>
> The shipment is pending pickup .
>
>
>
> Regards ,
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Sunday, May 24, 2020 9:49 AM
> *To:* Mahmoud Omar; Hussain Firoz Miyagamwala
> *Cc:* Raghu Nalloor (R3PL); Azharuddin Kalamuddin (R3PL); Samiya Sheikh;
> customer care; Mostafa saad; Moataz Salah El Din; Tariq Alkhiat; Eugene
> Mugisa
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi Team,
>
>
>
> May we have an update on this case, please?
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, May 21, 2020 at 2:28 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mahmoud and Hussain,
>
>
>
> What is the status of this order? What is pending pick up?
>
>
>
> There are several items missing which are mentioned below
>
>
>
>
> 100131656_1
>
> SMS-148483
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=519788>
>
> Mine Stamp - For Clothes & Books
>
>
>
>
> 100131656_1
>
> BS-BHRTHKRED
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=212520>
>
> BuggyGear Heart Shaped Stroller Hook - Silver / Red
>
> 100131656_1
>
> SV-ET000-001DELUXE
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=168350>
>
> Sleepyhead - Deluxe Pod - Pristine White
>
>
>
> 100131656_1
>
> TC-B11015
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=355307>
>
> Boon - Trip Travel drying Rack & Bottle Brushes
>
>
> 100131656_1
>
> TC-STRB140011GCR-BNDL
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=628484>
>
> Ready To Use Disposable Bottles, Pack Of 10 (Bundle
>
>
>
> Please advise. Thank you
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, May 18, 2020 at 5:53 PM Mahmoud Omar <[email-masked]> wrote:
>
> This order is pending pickup .
>
>
>
> Best ,
>
>
>
> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
> *Sent:* Monday, May 18, 2020 3:49 PM
> *To:* Mahmoud Omar
> *Cc:* Mary Anne Agapito; Raghu Nalloor (R3PL); Azharuddin Kalamuddin
> (R3PL); Samiya Sheikh; customer care; Mostafa saad; Moataz Salah El Din;
> Tariq Alkhiat; Eugene Mugisa
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> The order is already dispatched
>
> 5944533698
>
>
>
>
>
>
> On Mon, May 18, 2020 at 4:39 PM Mahmoud Omar <[email-masked]> wrote:
>
> Pending pickup .
>
>
>
> Regards ,
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Sunday, May 17, 2020 5:25 PM
> *To:* Raghu Nalloor (R3PL); Azharuddin Kalamuddin (R3PL)
> *Cc:* Mahmoud Omar; Hussain Firoz Miyagamwala; Samiya Sheikh; customer
> care; Mostafa saad; Moataz Salah El Din; Tariq Alkhiat; Eugene Mugisa
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi Team,
>
>
>
> May we have an update on this shipment, please?
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, May 14, 2020 at 3:01 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> +@Raghu Nalloor (R3PL) <[email-masked]> @Azharuddin
> Kalamuddin (R3PL) <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mahmoud Omar <[email-masked]>
> *Sent:* Thursday, May 14, 2020 2:38 PM
> *To:* Mary Anne Agapito <[email-masked]>; Raghu Nalloor (R3PL) <
> [email-masked]>; Azharuddin Kalamuddin (R3PL) <
> [email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; Samiya Sheikh <
> [email-masked]>; customer care <[email-masked]>; Mostafa saad
> <[email-masked]>; Moataz Salah El Din <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Tariq Alkhiat <[email-masked]>
> *Subject:* RE: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi ,
>
>
>
> We can’t make edit on it because it’s pending pickup .
>
>
>
> Regards ,
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Thursday, May 14, 2020 9:06 AM
> *To:* Raghu Nalloor (R3PL); Azharuddin Kalamuddin (R3PL)
> *Cc:* Hussain Firoz Miyagamwala; Samiya Sheikh; customer care; Mostafa
> saad; Moataz Salah El Din; Eugene Mugisa; Tariq Alkhiat; Mahmoud Omar
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi Team,
>
>
>
> Apologies, the awb I have given previously was incorrect.
>
>
>
> Please allow me to provide you with the right one. -  5944533698
>
>
>
> May we have an update on this, please?
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, May 12, 2020 at 1:50 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> + @Raghu Nalloor (R3PL) <[email-masked]> @Azharuddin
> Kalamuddin (R3PL) <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mahmoud Omar <[email-masked]>
> *Sent:* Tuesday, May 12, 2020 1:49 PM
> *To:* Mary Anne Agapito <[email-masked]>; Raghu Nalloor (R3PL) <
> [email-masked]>; Azharuddin Kalamuddin (R3PL) <
> [email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>
> *Cc:* Samiya Sheikh <[email-masked]>; Tariq Alkhiat <
> [email-masked]>; customer care <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Mostafa saad <[email-masked]>; Moataz
> Salah El Din <[email-masked]>
> *Subject:* RE: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi ,
>
>
>
> Shipment is pending pickup .
>
>
>
> Regards ,
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Tuesday, May 12, 2020 8:42 AM
> *To:* Raghu Nalloor (R3PL); Azharuddin Kalamuddin (R3PL); Hussain Firoz
> Miyagamwala
> *Cc:* Samiya Sheikh; Tariq Alkhiat; customer care; Eugene Mugisa; Mostafa
> saad; Moataz Salah El Din; Mahmoud Omar
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi Team,
>
>
>
> May we have an update on this, please?
>
>
>
> The customer is following up almost everyday.
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, May 11, 2020 at 3:04 PM Mahmoud Omar <[email-masked]> wrote:
>
> Hi , ,
>
>
>
> Shipment still pending pickup .
>
>
>
> Regards ,
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* Monday, May 11, 2020 1:26 PM
> *To:* Hussain Firoz Miyagamwala
> *Cc:* Mary Anne Agapito; Raghu Nalloor (R3PL); Azharuddin Kalamuddin
> (R3PL); Tariq Alkhiat; Mahmoud Omar; customer care; Eugene Mugisa; Mostafa
> saad; Moataz Salah El Din
> *Subject:* Re: Missing Items - 100131656_1 // awb: 4969493836
>
>
>
> Hi Team,
>
>
>
> Kindly update urgently.
>
>
>
> Regards
>
>
>
> On Sun, May 10, 2020 at 4:02 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> ++ Raghu / Azhar,
>
>
>
> What's happening here ?
>
> So many cases of missing items.
>
>
>
> Please check this case and update asap.
>
>
>
>
>
>
>
> On Sun, May 10, 2020 at 3:35 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The customer complained that she only received 1 item which is the baby
> monitor but the rest are missing.
>
>
>
>
> 100131656_1
>
> SMS-148483
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=519788>
>
> Mine Stamp - For Clothes & Books
>
>
>
>
> 100131656_1
>
> BS-BHRTHKRED
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=212520>
>
> BuggyGear Heart Shaped Stroller Hook - Silver / Red
>
> 100131656_1
>
> SV-ET000-001DELUXE
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=168350>
>
> Sleepyhead - Deluxe Pod - Pristine White
>
>
>
> 100131656_1
>
> TC-B11015
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=355307>
>
> Boon - Trip Travel drying Rack & Bottle Brushes
>
>
> 100131656_1
>
> TC-STRB140011GCR-BNDL
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=628484>
>
> Ready To Use Disposable Bottles, Pack Of 10 (Bundle
>
>
>
> Kindly check and do the needful.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>