Subject: Chat Feedback - 10/06/20
From: Rosette Modiri <[email-masked]>
To: Dipayan Banerjee <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 11 Jun 2020 08:13:41 -0700 (MST)

Hi Dipayan, 

*Visitor 4213403 : Chat was correctly introduced with a greeting but there was no word after that, then customer left after a long wait. Please make sure to revert back to customer after every 2 or 3 min, to bear with you in case you're much busy. 

* Visitor 11572074 : This customer claimed there was a missing item , however you kept telling the customer to be patient you escalated the case expedite the shipping. This customer's concern was a about a missing item which wasn't shipped yet but it's committed and showing invoiced in magento. Please always check in both magento and NS in case of any doubts please let me know. 

Action to be taken here : # 100147824 The item is not packed yet, its only saying committed. Please email [email-masked] to push the item for processing and give order # and item ID to him. 

Please assure the above action is implemented. 

Regards, 
Rosette