Subject: Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
From: Denmark A <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Mostafa Said <[email-masked]>, April De Torres <[email-masked]>
Date: Thu, 11 Jun 2020 17:34:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Michaela,

Lid just found now and bound to reship to the customer, also please label
the spare part item with SO# and the person to whom you will hand over the
item, so that it is easy for us to recognize and work will be smooth thank
you.

Regards,
Den mark

On Wed, Jun 10, 2020 at 5:55 PM Michaela Manibo <
[email-masked]> wrote:

>
> Team,
>
> The customer is very furious now about the delay on the lid replacement?
> May we please have an update on this?
>
> This has been raised since April and it needs to be delivered the customer
> asap.
>
> Thanks
>
> On Sun, Jun 7, 2020 at 9:25 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Hi Team,
>>
>> Please confirm if this item has been sent to the customer.
>>
>> Thank you
>>
>>
>>
>> On Mon, May 25, 2020 at 10:17 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Hi Den,
>>>
>>> Please advise if this has been sent to the customer.  Thank you
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>> On Thu, May 7, 2020 at 9:08 AM April De Torres <[email-masked]>
>>> wrote:
>>>
>>>> Michaela,
>>>>
>>>> Check with Denmark.
>>>>
>>>> On Wed, 6 May 2020, 9:24 pm Michaela Manibo, <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we know if this has been collected from the vendor?
>>>>>
>>>>> Customer is following it up.. Please assist.
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Mon, May 4, 2020 at 9:14 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @April De Torres <[email-masked]>
>>>>>>
>>>>>> Please assist in arranging the collection of the lid from the vendor
>>>>>> so we can send this to the customer.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 3, 2020 at 12:17 PM Mylyn Vega <[email-masked]> wrote:
>>>>>>
>>>>>>> Hello Michaela,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for providing the below.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We will be replacing the Bowl Lid – Grey.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please arrange collection today before 3pm.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Have a great day ahead and stay safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you and best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mylyn Vega*
>>>>>>>
>>>>>>> *Sales Coordinator*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *MYLYN* VEGA
>>>>>>>
>>>>>>> LOGISTICS COORDINATOR
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>
>>>>>>>
>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>>>>
>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>> medium.
>>>>>>>
>>>>>>> Please consider your environmental responsibility. Before printing
>>>>>>> this e-mail message, ask yourself whether you really need a hard copy.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>> *Sent:* Sunday, May 3, 2020 11:45 AM
>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> HI Team,
>>>>>>>
>>>>>>> The customer just sent this now
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 3, 2020 at 9:10 AM Mylyn Vega <[email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Michaela,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Good Morning.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hope my email finds you well.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I am not asking for the proof of purchase since I received this
>>>>>>> already from you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> In my below email, I am requiring you to provide the serial number
>>>>>>> and Batch date -  you may find it underneath the unit (see below sample).
>>>>>>> The one you previously provided is not the correct one.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please send this to me ASAP to resolve this issue.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Have a great day ahead and stay safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you and best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mylyn Vega*
>>>>>>>
>>>>>>> *Sales Coordinator*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *MYLYN* VEGA
>>>>>>>
>>>>>>> LOGISTICS COORDINATOR
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>
>>>>>>>
>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>>>>
>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>> medium.
>>>>>>>
>>>>>>> Please consider your environmental responsibility. Before printing
>>>>>>> this e-mail message, ask yourself whether you really need a hard copy.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>> *Sent:* Tuesday, April 28, 2020 9:44 PM
>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> Please see the attached sales order copy.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Apr 27, 2020 at 6:22 PM Mylyn Vega <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Michaela,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hope all is well and safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Still waiting for the other requirements.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Look forward hearing from you the soonest.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Have a evening and stay safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you and best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mylyn Vega*
>>>>>>>
>>>>>>> *Sales Coordinator*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *[image: A picture containing bedroom Description automatically
>>>>>>> generated]*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Follow us
>>>>>>>
>>>>>>> Babyzenmiddleeast
>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>> Beaba_middleeast <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>> Ergobabymiddleeast
>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>> Sophielagirafe_middleeast
>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *MYLYN* VEGA
>>>>>>>
>>>>>>> LOGISTICS COORDINATOR
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>
>>>>>>>
>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>> hard copy.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mylyn Vega
>>>>>>> *Sent:* Wednesday, April 22, 2020 8:18 AM
>>>>>>> *To:* 'Michaela Manibo' <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>> *Subject:* RE: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Michaela,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Good Morning.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hope you are well and safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please provide the serial number and Batch date -  you may find it
>>>>>>> underneath the unit (see below sample). The one you provided is not the
>>>>>>> correct one.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Look forward hearing from you to solve this issue.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Have a great day ahead and stay safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you and best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mylyn Vega*
>>>>>>>
>>>>>>> *Sales Coordinator*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>> generated]*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Follow us
>>>>>>>
>>>>>>> Babyzenmiddleeast
>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>> Beaba_middleeast <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>> Ergobabymiddleeast
>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>> Sophielagirafe_middleeast
>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>
>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>
>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>
>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>
>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>
>>>>>>> www.mapyr.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>> hard copy.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>> *Sent:* Wednesday, April 22, 2020 8:02 AM
>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Mylyn,
>>>>>>>
>>>>>>> Good morning.
>>>>>>>
>>>>>>> Please see the information below from the customer and the attached
>>>>>>> sales order,
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Apr 12, 2020 at 8:58 AM Mylyn Vega <[email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Michaela,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Good Morning.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Well received of your aftersales email.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Grateful if you could send me the below details:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 1. Copy of your customer receipt
>>>>>>>
>>>>>>> 2. Serial number and Batch date -  you may find it underneath the
>>>>>>> unit (see below sample)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We look forward to hearing from you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Have a great day ahead and stay safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you and best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mylyn Vega*
>>>>>>>
>>>>>>> *Sales Coordinator*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>> generated]*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Follow us
>>>>>>>
>>>>>>> Babyzenmiddleeast
>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>> Beaba_middleeast <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>> Ergobabymiddleeast
>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>> Sophielagirafe_middleeast
>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>
>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>
>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>
>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>
>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>
>>>>>>> www.mapyr.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>> hard copy.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>> *Sent:* Saturday, April 11, 2020 6:01:14 PM
>>>>>>> *To:* April Garrido <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>> *Subject:* Fwd: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please assist us on this case as we have a very upset customer who
>>>>>>> received an item damaged. Customer prefers getting a lid replacement as it
>>>>>>> will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>
>>>>>>> Please check what can be done on this case.
>>>>>>>
>>>>>>> @ <[email-masked]> Aprille . Please assist as we are not able
>>>>>>> to see the PO number.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>
>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ---------- Forwarded message ---------
>>>>>>> From: *Michaela Manibo* <[email-masked]>
>>>>>>> Date: Sat, Apr 11, 2020 at 5:55 PM
>>>>>>> Subject: Damaged Item - SO 100122505 || Beaba - Babycook Neo with
>>>>>>> FREE SkipHop - Formula To Food Containers
>>>>>>> To: <[email-masked]>
>>>>>>> Cc: Jeffin Joy <[email-masked]>, Malak Nobeh <
>>>>>>> [email-masked]>, customer care <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please assist us on this case as we have a very upset customer who
>>>>>>> received an item damaged. Customer prefers getting a lid replacement as it
>>>>>>> will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>
>>>>>>> Please check what can be done on this case.
>>>>>>>
>>>>>>> @Jeffin Joy <[email-masked]>
>>>>>>>
>>>>>>> Please assist as we are not able to see the PO number.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>
>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>>