Subject: Re: Wrong Item Delivered - Order No. 600881646
From: Hyacinth Joyce <[email-masked]>
To: Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Muhammad Habib <[email-masked]>, Omar Ismail <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mostafa Said <[email-masked]>
Date: Thu, 11 Jun 2020 17:34:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Thank you for the update.

We have created CRA for both orders.

CRA created for so 600881646 - CRA_AR_RE12638. Please note the customer is
about to give birth and she needs the items in the order urgently.

CRA created for so 600881340_2 - CRA_AR_RE12637. The customer confirmed
that they received the delivery however they have not opened the package
yet. The customer is located in Ras Al Khaimah and they will back on
Saturday.

Kindly arrange collection and delivery of correct items ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 11 Jun 2020 at 16:40, Mohit Caleb <[email-masked]> wrote:

> Hi Hyacinth,
>
> I have checked on this case, labels got swapped during packing.
> The items for the mentioned order went to 600881340_2.
> Please update on the sheet so that Mostafa can proceed with the collection.
>
> Thank you, Regards
> ᐧ
>
> On Thu, Jun 11, 2020 at 3:13 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update urgently.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Wed, 10 Jun 2020 at 13:15, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Syed,
>>>
>>> The customer is about to give birth and she needs her order urgently.
>>>
>>> Please check and advise. The customer wants to be updated today.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 9, 2020 at 11:20 AM Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Hello Naib,
>>>>
>>>> I couldn't retrieve the CCTV footage for this. @Omar Ismail
>>>> <[email-masked]> can you please check if there is extra inventory
>>>> for this item.
>>>>
>>>> Best Regards,
>>>>
>>>> ᐧ
>>>>
>>>> On Tue, 9 Jun 2020 at 09:34, Naib Khan <[email-masked]> wrote:
>>>>
>>>>> +Mohit Caleb <[email-masked]>  please do the needful.
>>>>>
>>>>> @Mostafa saad <[email-masked]> please arrange collection.
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>>
>>>>> On Tue, 9 Jun 2020 at 09:08, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please update on this asap.
>>>>>>
>>>>>> The customer is about to give birth and needs her item urgently.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Mon, 8 Jun 2020 at 18:04, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> The customer with the above order no. called and informed that she
>>>>>>> received the wrong shipment. The customer is supposed to receive baby items
>>>>>>> but she received a Trunki.
>>>>>>>
>>>>>>>  Please see the below image for your reference.
>>>>>>>
>>>>>>>
>>>>>>> Please note that the customer is about to deliver her baby and she
>>>>>>> wants to receive her items urgently.
>>>>>>>
>>>>>>> Kindly do the needful.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>> --
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>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>
> --
>
>