Subject: Re: Missing Item - 600856799// SKU: BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
From: Ekta Jesswani <[email-masked]>
To: Mohammad Abdul Naser <[email-masked]>, Sara Ahmed <[email-masked]>, Asad <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>, Sneha Suhasini <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Jeffin Joy <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>
Date: Thu, 11 Jun 2020 14:27:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohammad,

I understand that the item is a bundle in NS but not in LFS.
Isn't it here where the problem lies? If items are marked as a bundle on
NS, it should be up on LFS as a bundle or the SKU should be marked with the
bundle quantity.

In this instance, if it is a twin stroller which means 2 strollers and a
connected, the stroller SKU quantity should be 2 instead of 1.

@Sara Ahmed <[email-masked]> @Mohit Caleb
<[email-masked]> Please
advise on this.
If this is the case, then we will always end up shipping only 1 quantity
until the customer registers a complaint and we go back to square one.

Thanks

Regards,
Ekta

On Thu, 11 Jun 2020 at 11:46, Mohammad Abdul Naser <[email-masked]>
wrote:

> Hello Yaseen
>
> As per the below screenshot all items were shipped correctly. In NetSuite,
> the above mentioned SKU showing bundle but in LFS it's showing
> the individual items and it has been picked as per LFS and send to the
> customer. If anything missing please create another order for that
> particular item.
>
> LFS
>
> NetSuite
>
> On Thu, Jun 11, 2020 at 11:07 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Mohammed,
>>
>> Please update us urgently
>>
>> On Wed, Jun 10, 2020 at 4:56 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Mohammad Abdul Naser <[email-masked]>
>>>
>>> Kindly check for the missing stroller from the Bundle
>>> ᐧ
>>>
>>> On Wed, Jun 10, 2020 at 1:56 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>> <[email-masked]> Please dispatch the missing stroller at
>>>> the soonest, the customer wants to receive the missing item within 2 days
>>>>
>>>> the customer is very upset because of the delay
>>>>
>>>> On Sun, Jun 7, 2020 at 12:22 PM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Kindly note that the customer called again and informed that he will
>>>>> report to the economic department if the no update has been shared with
>>>>> her.
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>> On Tue, Jun 2, 2020 at 11:08 AM Sneha Suhasini <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mary Anne,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Yes, please send the stroller.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks,*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>> *Sent:* Tuesday, June 2, 2020 11:06 AM
>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Outbound.fc <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>; lastmile <
>>>>>> [email-masked]>; Mostafa saad <[email-masked]>;
>>>>>> Jeffin Joy <[email-masked]>; Vipul Arora <[email-masked]>
>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Sneha,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer received the accessories, it is the stroller that is
>>>>>> missing.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> - please
>>>>>> check it in the warehouse.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer is very upset and wants an answer today.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 2, 2020 at 10:26 AM Sneha Suhasini <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mary Anne,
>>>>>>
>>>>>>
>>>>>>
>>>>>> This should be 2 strollers and one connector, I can see the connector
>>>>>> in the image. Kindly send it to the customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks,*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>> *Sent:* Tuesday, June 2, 2020 10:21 AM
>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Outbound.fc <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>; lastmile <
>>>>>> [email-masked]>; Mostafa saad <[email-masked]>;
>>>>>> Jeffin Joy <[email-masked]>
>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Sneha,
>>>>>>
>>>>>>
>>>>>>
>>>>>> May we have an update on this case, please?
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer is very upset, they need it urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update us asap.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 30, 2020 at 11:46 PM Jeffin Joy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> +Sneha Suhasini <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> __
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Jeffin Joy*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>> Image removed by sender. snapchat]
>>>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed
>>>>>> by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 2:41 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> looping in @Jeffin Joy <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 2:39 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, he only received 1 stroller when it was supposed
>>>>>> to be 2.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check in the warehouse and do the needful. The customer has
>>>>>> twins and needs it urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
>

-- 
*Regards, *