Subject: Re: Wrong item received - SO# 600888275
From: Mostafa saad <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 11 Jun 2020 14:18:01 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mohit

As per Magdy, we stopped uses the process for the SWAP !!!

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 2:15 PM Mohit Caleb <[email-masked]> wrote:

> Hello Radwa,
>
> I have gone through CCTV footage of packing for this order & found the
> shipping label got swapped with Sales Order 600880278_2.
> @Alina D'Souza <[email-masked]> / @Mostafa saad
> <[email-masked]> - Kindly arrange for a swap & deliver
> correct item as both orders are for Dubai Only.
>
> Thanks & Regards,
> ᐧ
>
> On Wed, Jun 10, 2020 at 1:43 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Outbound team,
>> Please check the packing of this order as the customer requested the N95
>> face masks for urgent reasons.
>> However he received a Doll from LOL surprises with her details on the box.
>> We have attached a photo for reference.
>> Please advise if the items were packed and shipped to a different address
>> as we obviously need to replace it.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
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>>
>
>
> --
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>