Subject: Re: Sales Order # 600841821 - TC-B-TTUltra-4
From: Naib Khan <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Taqwa Ali <[email-masked]>, Radwa Ali <[email-masked]>, Mostafa saad <[email-masked]>, Ashley Fernandes <[email-masked]>, Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, "Outbound.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 11 Jun 2020 15:09:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Item delivered on Jun 09 2020. POD attached.

Regards.
Naib

On Thu, 11 Jun 2020 at 13:48, Alina D'Souza <[email-masked]> wrote:

> HI Team,
>
> Was the item shipped out, please confirm.
>
> Regards,
> Alina
>
> On Tue, Jun 9, 2020 at 3:18 PM Syed Yakoob <[email-masked]> wrote:
>
>> Hello Taqwa and Radwa,
>>
>> Reship item processed. @Mostafa saad <[email-masked]> please
>> ship this out ASAP.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Tue, 9 Jun 2020 at 10:31, Avinash TrucareFzc <[email-masked]>
>> wrote:
>>
>>> Hi Ali
>>>
>>>
>>>
>>>
>>>
>>> Yes I see your guys sent B-TTultra 2 bundle to your customer
>>>
>>>
>>>
>>> The correct bundle is B-TTUltra 4 I see on the mail thread.
>>>
>>>
>>>
>>> But first Please see if your team has mistakenly sent the wrong bundle
>>> B-TTUltra-2 instead of B-TTUltra-4
>>>
>>>
>>>
>>> B-TTUltra-2
>>>
>>> TT42420176
>>>
>>>
>>>
>>> TT Ultra Bottle 260ML
>>>
>>> Tommee Tippee  Ultra Bottle 260ML + TT Ultra Bottle 260ML
>>>
>>> 5010415242013
>>>
>>> 1000010000228
>>>
>>> TT42420176
>>>
>>> TT Ultra Bottle 260ML
>>>
>>> 5010415242013
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks
>>>
>>> Kind regards
>>>
>>>
>>>
>>> Avi.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Taqwa Ali [mailto:[email-masked]]
>>> *Sent:* Tuesday, June 9, 2020 9:42 AM
>>> *To:* Avinash TrucareFzc
>>> *Cc:* Ashley Fernandes; Benoy TrucareFzc; RP Singh TrucareFzc; Vipul
>>> Arora; Mohit Caleb; Ekta Jesswani; Syed Yakoob; Outbound.fc; Mary Anne
>>> Agapito; customer care; Alina D'Souza; Radwa Ali; lastmile
>>> *Subject:* Re: Sales Order # 600841821 - TC-B-TTUltra-4
>>>
>>>
>>>
>>> Dear Team
>>>
>>>
>>>
>>> POMUMZ_DXB189848
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 9, 2020 at 9:34 AM Avinash TrucareFzc <
>>> [email-masked]> wrote:
>>>
>>> HI Ali
>>>
>>>
>>>
>>>
>>>
>>> Can you please send a proper image of the items received
>>>
>>> And which PO was this order sent on.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks
>>>
>>> Kind regards
>>>
>>> Avi.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Taqwa Ali [mailto:[email-masked]]
>>> *Sent:* Tuesday, June 9, 2020 9:15 AM
>>> *To:* Ashley Fernandes; Avinash TrucareFzc
>>> *Cc:* Benoy TrucareFzc; RP Singh TrucareFzc; Vipul Arora; Mohit Caleb;
>>> Ekta Jesswani; Syed Yakoob; Outbound.fc; Mary Anne Agapito; customer care;
>>> Alina D'Souza; Radwa Ali; lastmile
>>> *Subject:* Re: Sales Order # 600841821 - TC-B-TTUltra-4
>>>
>>>
>>>
>>> Dear Team
>>>
>>>
>>>
>>> Kindly update as the following up
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 4:32 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>> ++ @Avinash TrucareFzc <[email-masked]> @Benoy TrucareFzc
>>> <[email-masked]> @RP Singh TrucareFzc <[email-masked]>
>>>
>>>
>>>
>>> Can we please have the missing item (pic below) delivered tomorrow, 09th
>>> June to our warehouse.
>>>
>>>
>>>
>>> Tommee Tippee - Ultra 150ml Bottle
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE.
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 4:08 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>> Dear Team
>>>
>>>
>>>
>>> We need an urgent update here as the CM keeps following up.
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 3:05 PM Vipul Arora <[email-masked]> wrote:
>>>
>>> +Ashley: kindly check with vendor
>>>
>>> On Mon, Jun 8, 2020, 14:58 Mohit Caleb <[email-masked]> wrote:
>>>
>>> Hi Ekta,
>>>
>>> I have checked on this case the item came wrongly bundled from the
>>> Vendor.
>>> We have checked our existing stocks also, the vendor has only sent two
>>> items per bundle.
>>>
>>>
>>> Since there are no images in Picking & Packing devices this could not be
>>> caught during that.
>>> @Vipul Arora <[email-masked]>  Kindly escalate to the related
>>> vendor.
>>>
>>> Thanks & Regards
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 10:52 AM Ekta Jesswani <[email-masked]>
>>> wrote:
>>>
>>> Hi Mohit,
>>>
>>>
>>>
>>> Can you please check on the subject order
>>>
>>>
>>>
>>> The customer was supposed to receive the 1x 150ml bottle along with the
>>> 2x 260ml bottles.
>>>
>>>
>>>
>>> Please check and ship the extra item to the customer immediately.
>>>
>>>
>>>
>>> *Bundle SKU's need to be properly checked before shipping to avoid
>>> multiple trips to the customer location*
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ekta
>>>
>>>
>>>
>>> On Mon, 8 Jun 2020 at 10:40, Taqwa Ali <[email-masked]> wrote:
>>>
>>> Dear Team
>>>
>>>
>>>
>>> Please update as the CM keeps following up.
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 10:05 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> May we have an update on this case, please?
>>>
>>>
>>>
>>> The customer called to follow up again. Please check the missing bottle.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Mohit,
>>>
>>> Please check the missing item case below as the customer has
>>> ordered Tommee Tippee - Ultra 260ml Bottle X2 + Ultra 150ml Bottle
>>>
>>> She is missing the 150 ML bottle.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards, *
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> --
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