Subject: Re: Missing Package Undelivered - Order No. 600828978 / AWB JB232606
From: Hyacinth Joyce <[email-masked]>
To: "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 13:57:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update urgently.

The order was shipped on 4th May in 2 packages and as per the courier
company, they have returned 1 package.

Kindly check and let us know is reshipped was processed.

The customer is very disappointed about the delay.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 28 May 2020 at 10:09, <[email-masked]> wrote:

> Hi @Denmark A <[email-masked]> and @Mostafa saad
> <[email-masked]>,
>
> Please advise ?
>
> Customer is following up again and this was not shipped.
>
> Also, she received one out of two boxes from the courier and the second
> was out of delivery area ?
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Sunday, May 17, 2020 2:43 PM
> *To:* Umang Mehrotra <[email-masked]>; Returns.fc <
> [email-masked]>; Denmark A <[email-masked]>
> *Cc:* Hyacinth Joyce <[email-masked]>; Hammad <[email-masked]>;
> customer care <[email-masked]>; Mostafa saad <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Farooq <
> [email-masked]>
> *Subject:* Re: Missing Package Undelivered - Order No. 600828978 / AWB
> JB232606
>
>
>
> Hi Team,
>
>
>
> Please confirm if you received the shipment
>
>
>
> @Denmark A <[email-masked]> @Mostafa saad <[email-masked]>  Please
> do the needful to reship the shipment
>
>
>
>
>
>
>
> On Sat, May 16, 2020 at 11:07 AM Farooq <[email-masked]> wrote:
>
> Hi Joyce -  We have RTO 1 Package under - JB232606 on 5th May due to no
> service zone.
>
>
>
>
>
>
>
> Best Regards,
>
>
>
> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>
> [email-masked] | +971504330629
>
> [image:
> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>
>
> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>
>
> ------------------------------
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Saturday, May 16, 2020 10:52 AM
> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>
> *Cc:* customer care <[email-masked]>; Mostafa saad <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Missing Package Undelivered - Order No. 600828978 / AWB
> JB232606
>
>
>
> Hi Team,
>
>
>
> The customer called to follow up and informed that she only received 1
> package that says 1 out of 2.
>
>
>
> On the system shows that 2 packages were shipped.
>
>
>
>
>
> Please check and arrange delivery of the remaining package ASAP.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>