Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Thu, 11 Jun 2020 13:22:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

As per your email, the shipment got lost. Does it mean the courier lost the
package or has it been lost in the warehouse?

@Ekta Jesswani <[email-masked]>  @Sagar Khawani <[email-masked]>
- the customer is asking for a refund, can I raise a refund request?

There is no CRA yet as returns team need a confirmation first.

 Please advise.  Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> Thanks for the update.
>
> @Returns.fc <[email-masked]> @Denmark A <[email-masked]>
> - please create the cra, need to refund the customer asap. The customer is
> very furious
>
> Please advise once done. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <[email-masked]>
> wrote:
>
>> - 3PL
>>
>> Hello Mary
>>
>> Please refund the customer as the order was lost
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Where is this shipment?
>>>
>>> The customer is asking for a refund and very furious she didn't receive
>>> her order and she doesn't have her money back.
>>>
>>> Please give us an urgent update tomorrow, the customer threatened to
>>> file a legal complaint.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>> [email-masked]> wrote:
>>>
>>>> *Dear Anas*
>>>>
>>>>
>>>>
>>>> *Do you have an AWB number…the same was requested by Usman on the 10th
>>>> of May…..i still don’t see one  to arrange a RTS*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Best regards*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Raj.P*
>>>>
>>>> E-Commerce & Large Enterprises
>>>>
>>>> Manager | Parcels and express BU
>>>>
>>>> Head Office
>>>>
>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>
>>>> *T*
>>>>
>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>
>>>>  |
>>>>
>>>> *  M*
>>>>
>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>
>>>> *E*
>>>>
>>>>  [email-masked] <[email-masked]>*
>>>>
>>>>  |
>>>>
>>>> *  W*
>>>>
>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>
>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>
>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>
>>>>
>>>>
>>>> *@ your service 24/7 ! *
>>>>
>>>>
>>>>
>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Anas nazzal <[email-masked]>
>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>>>> [email-masked]>; customer care <[email-masked]>
>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>
>>>>
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Kindly do the needful as the customer called again to follow up and
>>>> asked for order cancellation and order refund.
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa,
>>>>
>>>>
>>>>
>>>> The customer called again to follow up.
>>>>
>>>>
>>>>
>>>> She no longer needs the order and requested for a refund.
>>>>
>>>>
>>>>
>>>> Kindly check advise asap to proceed.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Mostafa,
>>>>
>>>> Please advise if this is lost so we can create a refund escalation.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi All,
>>>>
>>>> Please advise with the tracking number.
>>>>
>>>> The customer has been following up daily.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please share with us the AWB, the customer called to follow up again
>>>>
>>>>
>>>>
>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Usman,
>>>>
>>>>
>>>>
>>>> Please ensure the delivery asap.
>>>>
>>>>
>>>>
>>>> @Mostafa saad <[email-masked]> - kindly share the awb as
>>>> there was none in the system
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>