Subject: Re: Sales Order # 600856285
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 13:03:19 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Denmark / Mohit,

Have created a CRA CRA_AR_RE12624, and a new order# 600891165

Please fulfil the item to this order.

@Mostafa saad <[email-masked]> Please arrange a swap once picked
and packed urgently.

Regards,
Alina

On Thu, Jun 11, 2020 at 12:58 PM Denmark A <[email-masked]> wrote:

> Hi Alina,
>
> 600856251_2 This sales order has a CRA already, we need to collect the
> item from the customer who received the pillow.
>
> Regards,
>
>
>
> On Thu, Jun 11, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
> wrote:
>
>> Ok Thanks Denmark.
>>
>> Do we need to create a CRA and new order?
>>
>> Regards,
>> Alina
>>
>> On Thu, Jun 11, 2020 at 12:50 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Mohit / Syed,
>>>
>>> Please advise and check if we had sent a pillow by mistake.
>>>
>>> Kindly advise asap
>>>
>>> @Mohamed Magdy <[email-masked]> - Will Arrange a Swap once
>>> confirmed by Mohit as customer very upset and not happy with the delivery
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>> On Thu, Jun 11, 2020 at 12:29 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear team
>>>>
>>>> Kindly assist
>>>>
>>>> CM called to follow up please update urgently
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Wed, Jun 10, 2020 at 5:23 PM Mohit Caleb <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Denmark A <[email-masked]>
>>>>> ᐧ
>>>>>
>>>>> On Tue, Jun 2, 2020 at 6:11 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The customer called again, she confirmed her name and the order
>>>>>> number is correct but the item is not.
>>>>>>
>>>>>> Please check it in the warehouse, the customer is very upset and
>>>>>> needs her order within this week.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 30, 2020 at 1:36 PM <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi All,
>>>>>>>
>>>>>>> Any updates ?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>>>>> *Sent:* Wednesday, May 27, 2020 2:07 PM
>>>>>>> *To:* Radwa Ali <[email-masked]>; Mohit Caleb <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* Mostafa saad <[email-masked]>; Farooq <
>>>>>>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>> *Subject:* Re: Sales Order # 600856285
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> @Outbound.fc
>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> Please
>>>>>>> check and assist, the customer is following up
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> The label on the box had the correct details.
>>>>>>>
>>>>>>> I dont believe this is a mix up with the courier.
>>>>>>>
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 21, 2020 at 10:39 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> @Farooq <[email-masked]>  FYA (  JB251556  )
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 21, 2020 at 10:33 AM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please check the packing process of this item as the customer
>>>>>>> requested a coffee machine and she got a breastfeeding pillow.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly let us know if the correct item is still in the WH so we can
>>>>>>> request the swap to be done.
>>>>>>>
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> You received this message because you are subscribed to the Google
>>>>>>> Groups "lastmile" group.
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to [email-masked].
>>>>>>> To view this discussion on the web visit
>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com
>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>