Subject: Re: Sales Order # 600856285
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 12:51:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

600856251_2 This sales order has a CRA already, we need to collect the item
from the customer who received the pillow.

Regards,

On Thu, Jun 11, 2020 at 12:52 PM Alina D'Souza <[email-masked]> wrote:

> Ok Thanks Denmark.
>
> Do we need to create a CRA and new order?
>
> Regards,
> Alina
>
> On Thu, Jun 11, 2020 at 12:50 PM Alina D'Souza <[email-masked]>
> wrote:
>
>> Hi Mohit / Syed,
>>
>> Please advise and check if we had sent a pillow by mistake.
>>
>> Kindly advise asap
>>
>> @Mohamed Magdy <[email-masked]> - Will Arrange a Swap once
>> confirmed by Mohit as customer very upset and not happy with the delivery
>>
>> Regards,
>> Alina
>>
>>
>> On Thu, Jun 11, 2020 at 12:29 PM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear team
>>>
>>> Kindly assist
>>>
>>> CM called to follow up please update urgently
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Wed, Jun 10, 2020 at 5:23 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> +Denmark A <[email-masked]>
>>>> ᐧ
>>>>
>>>> On Tue, Jun 2, 2020 at 6:11 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer called again, she confirmed her name and the order number
>>>>> is correct but the item is not.
>>>>>
>>>>> Please check it in the warehouse, the customer is very upset and needs
>>>>> her order within this week.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 30, 2020 at 1:36 PM <[email-masked]> wrote:
>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Any updates ?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>>>> *Sent:* Wednesday, May 27, 2020 2:07 PM
>>>>>> *To:* Radwa Ali <[email-masked]>; Mohit Caleb <
>>>>>> [email-masked]>
>>>>>> *Cc:* Mostafa saad <[email-masked]>; Farooq <
>>>>>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>> *Subject:* Re: Sales Order # 600856285
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> @Outbound.fc
>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> Please
>>>>>> check and assist, the customer is following up
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> The label on the box had the correct details.
>>>>>>
>>>>>> I dont believe this is a mix up with the courier.
>>>>>>
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 10:39 AM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> @Farooq <[email-masked]>  FYA (  JB251556  )
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mostafa Saad
>>>>>>
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 10:33 AM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please check the packing process of this item as the customer
>>>>>> requested a coffee machine and she got a breastfeeding pillow.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly let us know if the correct item is still in the WH so we can
>>>>>> request the swap to be done.
>>>>>>
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "lastmile" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>