Subject: Re: Sales Order # 600856285
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: Denmark A <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 12:50:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit / Syed,

Please advise and check if we had sent a pillow by mistake.

Kindly advise asap

@Mohamed Magdy <[email-masked]> - Will Arrange a Swap once confirmed
by Mohit as customer very upset and not happy with the delivery

Regards,
Alina

On Thu, Jun 11, 2020 at 12:29 PM Taqwa Ali <[email-masked]> wrote:

> Dear team
>
> Kindly assist
>
> CM called to follow up please update urgently
>
> Regards
> Taqwa
>
> On Wed, Jun 10, 2020 at 5:23 PM Mohit Caleb <[email-masked]> wrote:
>
>> +Denmark A <[email-masked]>
>> ᐧ
>>
>> On Tue, Jun 2, 2020 at 6:11 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer called again, she confirmed her name and the order number
>>> is correct but the item is not.
>>>
>>> Please check it in the warehouse, the customer is very upset and needs
>>> her order within this week.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, May 30, 2020 at 1:36 PM <[email-masked]> wrote:
>>>
>>>> Hi All,
>>>>
>>>> Any updates ?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>> *Sent:* Wednesday, May 27, 2020 2:07 PM
>>>> *To:* Radwa Ali <[email-masked]>; Mohit Caleb <[email-masked]
>>>> >
>>>> *Cc:* Mostafa saad <[email-masked]>; Farooq <[email-masked]>;
>>>> lastmile <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; customer care <[email-masked]>
>>>> *Subject:* Re: Sales Order # 600856285
>>>>
>>>>
>>>>
>>>> @Mostafa saad <[email-masked]> @Outbound.fc
>>>> <[email-masked]> @Mohit Caleb <[email-masked]> Please
>>>> check and assist, the customer is following up
>>>>
>>>>
>>>>
>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Mostafa,
>>>>
>>>> The label on the box had the correct details.
>>>>
>>>> I dont believe this is a mix up with the courier.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 21, 2020 at 10:39 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> @Farooq <[email-masked]>  FYA (  JB251556  )
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Mostafa Saad
>>>>
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 21, 2020 at 10:33 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> Please check the packing process of this item as the customer requested
>>>> a coffee machine and she got a breastfeeding pillow.
>>>>
>>>>
>>>>
>>>> Kindly let us know if the correct item is still in the WH so we can
>>>> request the swap to be done.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "lastmile" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>>