Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: Mostafa saad <[email-masked]>
To: Taiba <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 11:06:57 +0400
List-Id: <ccteam.mumzworld.com>

Hello Taiba

Please share with me the reason for the cancellation !!!!

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]> wrote:

>
> Team,
>
> The collection has been cancelled.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
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> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 11, 2020 8:55 AM
> *To:* Samiya Sheikh <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>; Mary
> Anne Agapito <[email-masked]>; Eugene Mugisa <[email-masked]>;
> customer care <[email-masked]>; Denmark A <[email-masked]>;
> Returns.fc <[email-masked]>; Hyacinth Joyce <[email-masked]>;
> Taqwa Ali <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> @Taiba Jeebly <[email-masked]>  Please share your feedback.
>
> AWB ( JB276018 )
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
> Please confirm if this is collected, Kindly update.
>
> Regards
>
> On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
> Please update the CM want the refund ASAP
>
> Regards
> Taqwa
>
> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Kindly add this in the RVP data for today.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
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>
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>
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>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Wednesday, June 3, 2020 8:40 AM
> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
> [email-masked]>; customer care <[email-masked]>; Denmark A <
> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
> Joyce <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> @Taiba Jeebly <[email-masked]>  Please create a new reverse pickup for
> this order and collect it from the customer ASAP.
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]>
>
> Wrong customer order delivered
>
> Collection at below address
>
> Shipping Address
> SHIP TOshamma alamimi
> شارع المرجان
> المناصير / فيلا 82
> Abu Dhabi
> United Arab Emirates Map
> SHIP AREA
> SHIP PHONE971508828181
>
> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Please arrange collection CRA_AR_RE12356
>
> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
> It is Alina who can provide what you're requesting.
>
> @Alina D'Souza <[email-masked]> - please create the CRA to arrange
> the collection.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Mary
>
> Please share the CRA to proceed.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa and Eugene,
>
> It seems this is not a return issue but wrong delivery.
>
> Please have one of our drivers collect the items to Shamma Al Amimi
> tomorrow.
>
> The address was given in the previous email.
>
> @Denmark A <[email-masked]> @Returns.fc <[email-masked]>
> - please advise when received to process the refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
> In relation to this case, the rest of the items missing was incorrectly
> delivered to another customer.
>
> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
> <[email-masked]> - please arrange the collection urgently tomorrow,
> because the person who received it will only be available tomorrow.
>
> The address was given below:
>
> Shipping Address
> SHIP TOshamma alamimi
> شارع المرجان
> المناصير / فيلا 82
> Abu Dhabi
> United Arab Emirates Map
> SHIP AREA
> SHIP PHONE971508828181
>
> @Denmark A <[email-masked]> - please create the CRA when received,
> the customer doesn't want her order anymore to initiate the refund process
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Mary
>
> We receive only one box from OB team. so please palace new order for the
> missing item to proceed.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
> May we have an update on this shipment?
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
> order 700232767 is in 2 shipments but courier confirmed they received 1.
> kindly assist.
>
> Regards
>
> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>
> FYI
>
>
>
> Best Regards ,
>
>
>
> *Muhammad Farooq Javed *
> Operations Manager
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 504330629
>
> e: [email-masked]
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Farooq <[email-masked]>
> *Sent:* Tuesday, May 19, 2020 1:18 PM
> *To:* Mary Anne Agapito <[email-masked]>
> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Mostafa saad <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> Hi Mary -  We received 1 Box against the ref , Please confirm with team
> and update.
>
> Best Regards ,
>
>
>
> *Muhammad Farooq Javed *
> Operations Manager
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 504330629
>
> e: [email-masked]
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
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>
>
>
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>
>
> ------------------------------
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Tuesday, May 19, 2020 1:08 PM
> *To:* Farooq <[email-masked]>
> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Mostafa saad <[email-masked]>
> *Subject:* Incomplete Shipment - 700232767// awb: JB234921
>
> Hi Farooq,
>
> As per the customer, she only received 1 box that contained 1 item
>
>
> Al Ain Bambini Baby Water 6x1.5L Special Offer
>
> On our recorder, it showed 2 boxes have been given.
>
> Kindly check. Thank you
> Warm Regards,
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>