Subject: Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke - Carbonator II - Matte Black // Defective
From: Denmark A <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 11 Jun 2020 10:44:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Yaseen,

This must be collected first.

@Alina D'Souza <[email-masked]> Please raise CRA and proceed with the
collection.

Regards,
Den mark

On Thu, Jun 11, 2020 at 10:42 AM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Umang and Denmark
>
> Please update us up, the customer is following up daily
>
> Kindly check and advise
>
> On Sun, Jun 7, 2020 at 4:55 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Umang,
>>
>> Check customers reply below. Customer wants a replacement
>>
>>
>> Regards,
>> Alina
>>
>> On Sun, Jun 7, 2020 at 4:50 PM Umang Mehrotra <[email-masked]>
>> wrote:
>>
>>> -Vendor,
>>>
>>>
>>>
>>> Hi Alina,
>>>
>>>
>>>
>>> Is this done?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Thursday, May 14, 2020 10:53 AM
>>> *To:* [email-masked]; Alina D'Souza <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Umang Mehrotra <[email-masked]>
>>> *Subject:* Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke
>>> - Carbonator II - Matte Black // Defective
>>>
>>>
>>>
>>> Hi Richard,
>>>
>>>
>>>
>>> Thank you for informing us regarding this matter.
>>>
>>>
>>>
>>> @Alina D'Souza <[email-masked]> Please inform the customer and
>>> update us so we can proceed for the next step.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, May 14, 2020 at 10:44 AM Richard Vicencio <[email-masked]>
>>> wrote:
>>>
>>> Hello Den,
>>>
>>>
>>>
>>> The lever needs to press and hold till they hear the click sound, kindly
>>> share below instructional video to the customer.
>>>
>>> A CO2 Gas Cylinder is required to make a water carbonated.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> https://www.youtube.com/watch?v=IljwReGRPLQ
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Monsterous Regards
>>>
>>> *Richard Vicencio*
>>>
>>> Account Manager - eCommerce
>>>
>>> (Middle East, Africa, CIS & India Sub Continent)
>>>
>>> Monster Middle East
>>>
>>> NC 7, Jebel Ali Free Zone
>>>
>>> Dubai, United Arab Emirates
>>>
>>> PO Box 18413
>>>
>>> Tel: +971.4.883.04.05
>>>
>>> Fax: +971.4.883.04.06
>>>
>>>
>>>
>>> *"Saving the World From BAD CABLES"*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Thursday, May 14, 2020 10:35 AM
>>> *To:* [email-masked]
>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra
>>> *Subject:* Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>>> Carbonator II - Matte Black // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :The machine doesn’t make the water fizzy at all. We tried a
>>> new carbonated cylinder but that made no difference at all.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>