Subject: Re: You Got a Gift Refund- 600866929
From: Fabian Joseph Melder <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Sagar Khawani <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Sara Ahmed <[email-masked]>, Viji K <[email-masked]>, Sean Middleton <[email-masked]>, Abdul Hameed Khan <[email-masked]>, Bilal Latif <[email-masked]>
Date: Thu, 11 Jun 2020 10:38:54 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary,

The voucher is active from our end and its activated.

Please check from your end, if you have activated it as well only then it
will work.

Best Regards,

Fabian J Melder
*Manager **Training & Operations*

T. +971 4 441 8674
M. +971 50 657 4025
E. [email-masked]
SE. [email-masked]
A.

G06, Loft Offices 3, Entrance B
Dubai Media City, Dubai - UAE
P.O. Box 502681

Download the App
<https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
<https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti>
[image:
Yougotagift.com]
<http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>

On Thu, Jun 11, 2020 at 10:22 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Fabian,
>
> The customer called again, he tried using the voucher today but still,
> it's inactive.
>
> Please check and advise when done.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 9, 2020 at 7:16 PM Fabian Joseph Melder <
> [email-masked]> wrote:
>
>> Dear Anas,
>>
>> Its active from our end.
>>
>> Regards,
>> Fabian
>>
>>
>>
>> Get Outlook for Android <https://aka.ms/ghei36>
>> ------------------------------
>> *From:* Anas nazzal <[email-masked]>
>> *Sent:* Tuesday, June 9, 2020 6:48:38 PM
>> *To:* Fabian Joseph Melder <[email-masked]>
>> *Cc:* Sagar Khawani <[email-masked]>; Samiya Sheikh <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>> customer care <[email-masked]>; Sara Ahmed <
>> [email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>> Dear Team,
>>
>> KIndly confirm if the code for order 600866929  has been activated.
>>
>> Best regards
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-5542202764516488066_m_-4959859741139754055_x_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Tue, Jun 9, 2020 at 11:59 AM Fabian Joseph Melder <
>> [email-masked]> wrote:
>>
>> Dear Sagar,
>>
>> Hope all is well,
>>
>> Please note that there were 3 cases from Mary.
>>
>> 3872535826502 - SAR 500
>> 3354436663771 - AED 110
>> 3680677914977 - AED 50
>>
>> All the code are reactivated and customers can reuse the codes again.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> Fabian J Melder
>> *Manager **Training & Operations*
>>
>> T. +971 4 441 8674
>> M. +971 50 657 4025
>> E. [email-masked]
>> SE. [email-masked]
>> A.
>>
>> G06, Loft Offices 3, Entrance B
>> Dubai Media City, Dubai - UAE
>> P.O. Box 502681
>>
>> Download the App
>> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
>> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti> [image:
>> Yougotagift.com]
>> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>>
>>
>> On Tue, Jun 9, 2020 at 11:50 AM Sagar Khawani <[email-masked]>
>> wrote:
>>
>> Fabian
>>
>>
>>
>> Can you provide me with list of voucher which you will cancelled ?
>>
>>
>>
>> *From:* Fabian Joseph Melder <[email-masked]>
>> *Sent:* Monday, June 8, 2020 4:46 PM
>> *To:* Samiya Sheikh <[email-masked]>; Sagar Khawani <
>> [email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>>
>>
>> Hi Sagar,
>>
>>
>>
>> Kindly note that Bilal our Head of Finance has requested IT to make all
>> the voucher that recently had orders canceled reactivated as a special case.
>>
>>
>>
>> Give us time till tomorrow morning and all the vouchers we will
>> consolidate them and have it activated so customers can use it for future
>> purchases.
>>
>>
>>
>> Regards,
>>
>> Fabian
>>
>>
>>
>> Get Outlook for Android <https://aka.ms/ghei36>
>> ------------------------------
>>
>> *From:* Samiya Sheikh <[email-masked]>
>> *Sent:* Monday, June 8, 2020 4:42:38 PM
>> *To:* Sagar Khawani <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>> [email-masked]>; Fabian Joseph Melder <[email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>>
>>
>> Hi Sagar,,
>>
>>
>>
>> Please confirm if we should create GC to the customer.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Sun, Jun 7, 2020 at 8:57 PM Fabian Joseph Melder <
>> [email-masked]> wrote:
>>
>> Hi Sagar,
>>
>>
>>
>> The code is already redeemed in our system and it will appear in your
>> billing cycle.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> Fabian J Melder
>> *Manager Training & Operations*
>>
>>
>>
>>
>>
>> T. +971 4 441 8674
>> M. +971 50 657 4025
>> E. [email-masked]
>> SE. [email-masked]
>>
>> A.
>>
>> G06, Loft Offices 3, Entrance B
>> Dubai Media City, Dubai - UAE
>> P.O. Box 502681
>>
>> Download the App
>>
>> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
>> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti>
>>
>> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 3, 2020 at 3:09 PM Sagar Khawani <[email-masked]> wrote:
>>
>> Fabian
>>
>> Is it redeem in your system and you will pay us?
>>
>> So I arrange for store credit to customer from our end
>>
>> Thx
>>
>> Sagar
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 2:19 PM
>> *To:* Sagar Khawani <[email-masked]>; Fabian Joseph Melder <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>>
>>
>> Hi Sagar and Fabian,
>>
>>
>>
>> Has this already been sorted out?
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 3:46 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sagar and Fabian,
>>
>>
>>
>> Need your assistance in this case.
>>
>>
>>
>> Kindly reactivate the voucher for 49.91 AED, the payment didn't go
>> through.
>>
>>
>>
>> Here is the voucher number - 3680677914977
>>
>>
>>
>> Hope to hear from you soon. Thank you
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, May 26, 2020 at 9:57 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Fabian,
>>
>>
>>
>> We have a customer who used the GC in her order ( # 600866929 ) with us.
>>
>>
>>
>> Kindly reactivate the amount of AED 49.91 as the order has already been
>> cancelled due to no payment received.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-5542202764516488066_m_-4959859741139754055_x_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>