Subject: Re: Order #700235013 // KZ-TXT10 // Dynamic Sports - Trampoline 10 Feet Model // Not in Original box
From: Ashley Fernandes <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Naveen <[email-masked]>, Adarsh Kumar <[email-masked]>, Elena Skryabina <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 11 Jun 2020 10:09:09 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Good Morning!

Just to clarify that the item was delivered from our end and not from the
vendor. The vendor's team had gone just for the installation. If the
customer has mentioned "the package was damaged at delivery", we need to
check internally.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Thu, Jun 11, 2020 at 9:13 AM Denmark A <[email-masked]> wrote:

> @Elena Skryabina <[email-masked]> FYI
>
> Regards,
>
> On Thu, Jun 11, 2020 at 9:02 AM <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>> Installation items cannot be returned,it was already previously explained.
>>
>>
>> Dear Ashley,
>>
>> Please explain the team.
>>
>> Thanks
>>
>> Adarsh
>>
>>
>> Sent from Mail.ru app for iOS
>>
>>
>> Thursday, June 11, 2020, 8:59 AM +0400 from Denmark A <
>> [email-masked]>:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>> Customer Comments :
>>
>> The trampoline is big than the space they have for installation
>>
>>  the package was damaged at delivery and more by people you send to
>> install it, you may confirm this with them.
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>