Subject: RE: URGENT Order #700230799 - NAQEL-Road::70793870
From: <[email-masked]>
To: "'Hussain Firoz Miyagamwala'" <[email-masked]>, "'Harshil Gupta'" <[email-masked]>
Cc: "'Yaseen Shaqra'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Shajeeb Cheriyath'" <[email-masked]>, "'DXB CS'" <[email-masked]>, "'Naib Khan'" <[email-masked]>, "'Asad .'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Amir Julkarnain'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Sagar Khawani'" <[email-masked]>
Date: Thu, 11 Jun 2020 09:15:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Husain,

payment for below order is refunded.

Thanks,

Usman

From: Hussain Firoz Miyagamwala <[email-masked]> 
Sent: Wednesday, June 10, 2020 5:18 PM
To: Usman Siddiqui <[email-masked]>; Harshil Gupta <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>; Eugene Mugisa <[email-masked]>; Shajeeb Cheriyath <[email-masked]>; DXB CS <[email-masked]>; Naib Khan <[email-masked]>; Asad . <[email-masked]>; Ronald Gaviola <[email-masked]>; Amir Julkarnain <[email-masked]>; KSA Lastmile <[email-masked]>; customer care <[email-masked]>; Sagar Khawani <[email-masked]>
Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870

Dear Sagar,

Below CRA created as per your request.

CRAKTM6031  

@Harshil Gupta <mailto:[email-masked]>  Please charge this to Naqel.

  <https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ> 

 

On Wed, Jun 10, 2020 at 3:37 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi yaseen,

Please provide the correct order number, 2nd order in the subject line have only 8 numbers and please create CRA for the same so that we can claim this amount from naqel.

 

Thanks,

Usman

From: Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 10, 2020 2:42 PM
To: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Shajeeb Cheriyath <[email-masked] <mailto:[email-masked]> >
Cc: DXB CS <[email-masked] <mailto:[email-masked]> >; Naib Khan <[email-masked] <mailto:[email-masked]> >; Asad . <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Amir Julkarnain <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; Sagar Khawani <[email-masked] <mailto:[email-masked]> >; Usman Siddiqui <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870

Hi Team,

Please note that it as per Eugene this will be marked as lost 

@Usman Siddiqui <mailto:[email-masked]>  Please do the needful 

@Shajeeb Cheriyath <mailto:[email-masked]>  FYI

On Wed, Jun 10, 2020 at 2:04 PM Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please check and advise, the customer is waiting for an update 

On Tue, Jun 9, 2020 at 12:14 PM Asad . <[email-masked] <mailto:[email-masked]> > wrote:

LM team, Please action this as a priority. 

Kind Regards, 

Asad Pirzada
Chief Operations Officer 

M  +971 504 09 5386  
E  <mailto:[email-masked]> [email-masked]

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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From: Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >
Date: Tuesday, 9 June 2020 at 11:12 AM
To: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >, Ronald Gaviola <[email-masked] <mailto:[email-masked]> >
Cc: Zubair Wahid <[email-masked] <mailto:[email-masked]> >, DXB CS <[email-masked] <mailto:[email-masked]> >, Amir Julkarnain <[email-masked] <mailto:[email-masked]> >, KSA Lastmile <[email-masked] <mailto:[email-masked]> >, customer care <[email-masked] <mailto:[email-masked]> >, Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >, Asad <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870

@Asad <mailto:[email-masked]>  Please we need your support on this, the customer wants the amount to be refunded urgently, the order created on 14.04.2020

On Tue, Jun 9, 2020 at 11:05 AM Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> > wrote:

Dear Eugene / Ronald,

Can we please have this returned asap ?

The customer is all over social media asking for a refund.

 

On Tue, Jun 9, 2020 at 10:56 AM Zubair Wahid <[email-masked] <mailto:[email-masked]> > wrote:

@hussain can you create a new AWB for this order

On Tue, Jun 9, 2020, 9:52 AM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

We are apologize for that we requested to reattempt the shipment . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

Error! Filename not specified.

.

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From: Amir Julkarnain [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, June 9, 2020 10:35 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >; Zubair Wahid <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870

Hello Team,

We have been requesting this shipment to be delivered. Why it is for RTO now. Please check on this and have it delivered to the customer.

Best Regards,

Amir

On Mon, 18 May 2020 at 10:04, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Amir,

Please inform the Customer that we will arrange delivery asap.

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

Error! Filename not specified.

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Amir Julkarnain [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, May 18, 2020 9:35 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870

Hello Team,

Any update on this? Please prioritize. Customer is asking for feedback.

Best Regards

On Sun, 17 May 2020 at 12:31, Amir Julkarnain <[email-masked] <mailto:[email-masked]> > wrote:

Hello Team,

Any update on this?

Best Regards,

	
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 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>  

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Requested with concern team for the update .

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Will revert  you back asap. 

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 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> .

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 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> From: Amir Julkarnain [mailto:[email-masked]] 
Sent: Friday, May 15, 2020 10:20 AM
To: [email-masked]
Cc: customer care <[email-masked]>
Subject: URGENT Order #700230799 - NAQEL-Road::70793870

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>  

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Hi Team,

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>  

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Above order has no movement since 29th of April, Kindly check and prioritize as customer is complaining all over social media,

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>  

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 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Amir Hussain Julkarnain
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Amir Hussain Julkarnain
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Amir Hussain Julkarnain
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com
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 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Amir Hussain Julkarnain
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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