Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
From: Yaseen Shaqra <[email-masked]>
To: Naib Khan <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>
Cc: "Asad ." <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 11 Jun 2020 08:13:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note that the customer received the missing part, but it is the
wrong color, the customer ordered Purple and gray and she received black
and grey

Kindly check and advise

On Mon, Jun 8, 2020 at 12:19 PM Naib Khan <[email-masked]> wrote:

> Asad, this is a missing item, and the system gives me information that the
> item handed over to jeebly should I need to push courier to delivered on
> priority basis because of its super delay.
>
>
> Regards.
> Naib
>
>
> On Mon, 8 Jun 2020 at 12:02, Asad . <[email-masked]> wrote:
>
>> Naib, Why are we asking Jeebly to update CS team directly? And what
>> information did we get from Jeebly? Do you think it was useful?
>>
>>
>>
>> You said its collected and they also said its collected. What we need is
>> to pickup the phone, talk to Jeebly team for this shipments and get an
>> estimated delivery date. Once you have the delivery date inform CS.
>>
>>
>>
>> As a learning I see 2 issues … I hope we will learn and fix
>>
>>
>>
>>    - Don’t ask unclear questions on the emails
>>    - And dont add people on the email for the sake of just  passing the
>>    responsibility.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Taiba <[email-masked]>
>> *Date: *Monday, 8 June 2020 at 11:39 AM
>> *To: *Naib Khan <[email-masked]>, Radwa Ali <[email-masked]>
>> *Cc: *Taqwa Ali <[email-masked]>, Mohit Caleb <[email-masked]>,
>> Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>,
>> Vipin Raj <[email-masked]>, Mary Anne Agapito <
>> [email-masked]>, "Outbound.fc" <[email-masked]>, Syed
>> Yakoob <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>> Julkarnain <[email-masked]>, customer care <[email-masked]>,
>> Yaseen Shaqra <[email-masked]>, Asad <[email-masked]>,
>> Samiya Sheikh <[email-masked]>, lastmile <[email-masked]>,
>> "Returns.fc" <[email-masked]>
>> *Subject: *Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
>> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>
>>
>>
>>
>>
>> Hi Mostafa,
>>
>>
>>
>> Order has not been picked up by Jeebly.
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>>
>> *From:* Naib Khan <[email-masked]>
>> *Sent:* Monday, June 8, 2020 12:28 PM
>> *To:* Radwa Ali <[email-masked]>; Taiba <[email-masked]>
>> *Cc:* Taqwa Ali <[email-masked]>; Mohit Caleb <[email-masked]>;
>> Mostafa saad <[email-masked]>; Omar Ismail <[email-masked]>;
>> Vipin Raj <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; Outbound.fc <[email-masked]>; Syed
>> Yakoob <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>> Julkarnain <[email-masked]>; customer care <[email-masked]>;
>> Yaseen Shaqra <[email-masked]>; Asad <[email-masked]>;
>> Samiya Sheikh <[email-masked]>; lastmile <[email-masked]>;
>> Returns.fc <[email-masked]>
>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
>> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>
>>
>>
>> Hi Radwa,
>>
>>
>>
>> The order shipped yesterday with Jeebly.
>>
>>
>>
>> @Taiba Asghar <[email-masked]> please assist the status of the order AWB
>> JB273570 .
>>
>>
>>
>> Regards.
>>
>> Naib
>>
>>
>>
>>
>>
>> On Mon, 8 Jun 2020 at 10:51, Radwa Ali <[email-masked]> wrote:
>>
>> Hi All,
>>
>> Please share shipping details.
>>
>> Customer is following up. Again.
>>
>> *Radwa Ali*
>>
>>
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 10:25 AM Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Team
>>
>>
>>
>> Please reship urgently
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 9:51 AM Mohit Caleb <[email-masked]> wrote:
>>
>> Thanks, Omar.
>>
>> Item has been prepared for Re-Ship.
>>
>> @Mostafa saad <[email-masked]> - Kindly ship on urgent basis
>>
>> ᐧ
>>
>>
>>
>> On Sun, Jun 7, 2020 at 9:47 AM Omar Ismail <[email-masked]> wrote:
>>
>> Hi Mohit,
>>
>>
>>
>> Item found and handed over to Vipin.
>>
>>
>>
>> @Vipin Raj <[email-masked]> , Please proceed
>>
>>
>>
>> *Thanks,*
>>
>>
>>
>> *Omar Ismail | Mumzworld Services*
>>
>> *Email**: [email-masked] <[email-masked]>*
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 7:54 PM Mohit Caleb <[email-masked]> wrote:
>>
>> Hello Mary,
>>
>> To solve this issue we must know how many packages customer has received
>> as this was packed into two packages.
>> @Mostafa saad <[email-masked]> - Please check how many packages
>> were sent from our end,
>>
>> @Omar Ismail <[email-masked]> - Could you please check our stocks if
>> all bundles are intact
>>
>> ᐧ
>>
>>
>>
>> On Fri, Jun 5, 2020 at 5:06 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> The customer is on the line again and very upset that up until now she
>> didn't receive the missing items.
>>
>>
>>
>> We need an urgent update, please respond.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 4, 2020 at 10:02 AM <[email-masked]> wrote:
>>
>> Hi @Mohit Caleb <[email-masked]> @Mostafa saad
>> <[email-masked]> and @Umang Mehrotra <[email-masked]>,
>>
>> The customer has been following up non stop and we have sent multiple
>> emails.
>>
>> She received 1 out of 2 boxes and this item is 999.00 AED.
>>
>> Please provide a solution, Did we locate the item or should we create a
>> new order and the item is lost ?
>>
>> @Veronique Bachmann <[email-masked]> @[email-masked]
>> <[email-masked]> @Amir Julkarnain <[email-masked]>,
>>
>> Please check this as we have been escalating since the 26th of May for
>> an item that is shipped and delivered in UAE.
>>
>> We need an answer. this is Urgent and the customer is fed up with
>> following up.
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Samiya Sheikh <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 12:09 PM
>> *To:* Mostafa saad <[email-masked]>; Mohit Caleb <
>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>
>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
>> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> @Mostafa saad <[email-masked]> @Mohit Caleb
>> <[email-masked]> @lastmile <[email-masked]> the customer
>> cannot wait anymore.  please update asap.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Wed, Jun 3, 2020 at 12:04 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Mostafa and Mohit,
>>
>>
>>
>> Kindly update urgently asap.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Mon, Jun 1, 2020 at 1:47 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Mostafa and Mohit,
>>
>>
>>
>> Please check and update us, the customer is following up again
>>
>>
>>
>> On Wed, May 27, 2020 at 5:45 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Dear Mostafa,
>>
>> @Outbound.fc <[email-masked]>
>>
>> Please check this order asap as the customer is following it up
>>
>> Thanks!
>>
>>
>>
>>
>>
>>
>> On Wed, May 27, 2020 at 9:50 AM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Please find attached proof of delivery signed and sealed by your
>> warehouse team. It is 2 boxes and bundled together, not separated. Cannot
>> be missed. We suggest you to check from your warehouse.
>>
>>
>>
>> ALL THE BUNDLE WE ARE DELIVERING TO YOUR WAREHOUSE IS HIGHIGHTED FOR YOU
>> TO KNOW THAT IS BUNDLED ITEM.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Michaela Manibo <[email-masked]>
>> *Sent:* Tuesday, May 26, 2020 6:57 PM
>> *To:* [email-masked]; [email-masked]; Mari Ibasan
>> (CW.Accounts) <[email-masked]>; Hamid Reza <
>> [email-masked]>; Account <[email-masked]>;
>> [email-masked]
>> *Cc:* customer care <[email-masked]>; lastmile <
>> [email-masked]>; Karthik Sankar <[email-masked]>
>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
>> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>
>>
>>
>> Team,
>>
>>
>> POMUMZ_DXB195058
>>
>>   Please check as the customer has not received the stroller.   As per
>> customer,
>>
>> BNDL-SS76715+CS31715
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>
>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>
>>
>>
>>
>>
>> *Regarding this item” babytrend - Sit N Stand Double Stroller + Flex-Loc
>> Infant Car Seat - Elixer. I received only Flex-Loc Infant Car Seat There is
>> no Double Stroller*
>>
>> @Karthik Sankar <[email-masked]>  please assist.
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>>
>> On Tue, May 26, 2020 at 4:55 PM Tarek El-Far <[email-masked]> wrote:
>>
>> Hi Michaela
>>
>>
>>
>> Please advise the PO number
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>> On 26 May 2020, at 16:53, Michaela Manibo <[email-masked]>
>> wrote:
>>
>> 
>>
>> Team,
>>
>> Please check as the customer has not received the stroller.   As per
>> customer,
>>
>> BNDL-SS76715+CS31715
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>
>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>
>>
>>
>>
>>
>> *Regarding this item” babytrend - Sit N Stand Double Stroller + Flex-Loc
>> Infant Car Seat - Elixer. I received only Flex-Loc Infant Car Seat There is
>> no Double Stroller*
>>
>>
>>
>>
>>
>> Please advise ASAP.
>>
>> Thanks!
>>
>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "lastmile" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_qyAGWXFmSRP5N2c73FrkSSJPQxujzntooZ6p7r%2B_OJQ%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_qyAGWXFmSRP5N2c73FrkSSJPQxujzntooZ6p7r%2B_OJQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "lastmile" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/VI1PR02MB3069126873270DD554C892BCA2850%40VI1PR02MB3069.eurprd02.prod.outlook.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/VI1PR02MB3069126873270DD554C892BCA2850%40VI1PR02MB3069.eurprd02.prod.outlook.com?utm_medium=email&utm_source=footer>
>> .
>>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE