Subject: Re: Orders Marked As Lost on Courier + 30 Days
From: "Asad ." <[email-masked]>
To: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Harshil Gupta <[email-masked]>, Rodina Magdy <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Wed, 10 Jun 2020 20:09:59 +0000
List-Id: <ccteam.mumzworld.com>

Hi Ekta, Amir and Rodian,

Please put one person on making the OB calls to these customers and inform them on the following … Depends on the status of the shipment change your wording please.

  *   Shipment was dispatched with X courier, unfortunately they were not able to deliver on time and now the shipment has been miss placed
  *   We are processing your refund now… offer GV and if not acceptable offer refund.

Please confirm once its done.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Eugene Mugisa <[email-masked]>
Date: Wednesday, 10 June 2020 at 1:53 PM
To: customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Veronique Bachmann <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <[email-masked]>
Subject: Orders Marked As Lost on Courier + 30 Days

Dear CC,

The below shipments have been updated as lost on the courier due to Severe  Ageing. Please communicate with the customer and process refund for the customer or check with them if they want to place a new order.

@'Shajeeb Cheriyath'<mailto:[email-masked]> @'Sagar Khawani'<mailto:[email-masked]> Individual emails have been sent to you for each courier and the tracker also to be updated.

General Status
Lost
Count of AWB Number
Column Labels
Row Labels
>30 Days
Grand Total
KSA-KSA
94
94
BARQ KSA
65
65
Wimo/Esnad
29
29
UAE-KSA
32
32
SMSA-Road
12
12
SMSA-Air
1
1
Wimo/Esnad
19
19
Grand Total
126
126

Best,
Eugene.