Subject: Re: Pending with Couriers 10-06
From: "Asad ." <[email-masked]>
To: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Lubna Forzley <[email-masked]>, lastmile <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, Sara Ahmed <[email-masked]>, Mona Ataya <[email-masked]>, Leena <[email-masked]>, KSA Lastmile <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 10 Jun 2020 19:54:31 +0000
List-Id: <ccteam.mumzworld.com>

Adding Lubna to share with SM team.

Team, Please use the updated version attached and ignore the one sent before this email.

In this tracker anything in red means it’s a shipment which most probably will not get deliver within the ETA mentioned in the file. These shipments in red are 30D+ old and all are with Naqel, we have extreme low confidence of these getting delivered in the next 7 days.

When a customer call, email or chat about any one of those shipments marked in RED we need to be open with the customers and explain the following …

  *   We dispatched the shipments with Naqel, here is the tracking details and estimated ETA. We have also learned that they are not able to delivery any faster than this estimated time mentioned.

  *   If customer is not willing to wait please offer a GV and if customers don’t agree give refund.

  *   Send the request to ops to get the shipment returned back to our FC.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Eugene Mugisa <[email-masked]>
Date: Wednesday, 10 June 2020 at 10:39 PM
To: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Asad <[email-masked]>, Veronique Bachmann <[email-masked]>, lastmile <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, Sara Ahmed <[email-masked]>, Mona Ataya <[email-masked]>, Leena <[email-masked]>, KSA Lastmile <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: RE: Pending with Couriers 10-06

++ @'customer care'<mailto:[email-masked]>

Best,
Eugene.

From: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 9, 2020 11:29 PM
To: 'customer care' <[email-masked]<mailto:[email-masked]>>; 'Ekta Jesswani' <[email-masked]<mailto:[email-masked]>>; 'Amir Julkarnain' <[email-masked]<mailto:[email-masked]>>
Cc: 'Asad' <[email-masked]<mailto:[email-masked]>>; 'Veronique Bachmann' <[email-masked]<mailto:[email-masked]>>; 'lastmile' <[email-masked]<mailto:[email-masked]>>; 'Shady Elgendy' <[email-masked]<mailto:[email-masked]>>; 'Mohamed Magdy' <[email-masked]<mailto:[email-masked]>>; 'Sara Ahmed' <[email-masked]<mailto:[email-masked]>>; 'Mona Ataya' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending with Couriers 09-06

++ @customer care<mailto:[email-masked]>

Best,
Eugene.

From: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 9, 2020 12:16 AM
To: customer care <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; 'Amir Julkarnain' <[email-masked]<mailto:[email-masked]>>
Cc: Asad <[email-masked]<mailto:[email-masked]>>; 'Veronique Bachmann' <[email-masked]<mailto:[email-masked]>>; 'lastmile' <[email-masked]<mailto:[email-masked]>>
Subject: Pending with Couriers 08-06

Dear CC,

Please find attached data with Expected Delivery Dates for each

Best,
Eugene.