Subject: Re: SO# 600851662 - CRA_AR_RE12193
From: "Alina D'Souza" <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: "Asad ." <[email-masked]>, Mohamed Magdy <[email-masked]>, Taqwa Ali <[email-masked]>, Umang Mehrotra <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 10 Jun 2020 17:15:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

We are basically not collecting the items. Sometimes it's melted food /
expired / dirty or receives broken bottles or leaking empty ones.

In these cases we would not collect. Please confirm if you need a cra?

So as confirmed we will only log a refund escalation and we would refund
the customer (if customer declines- Replacement / GC)

Regards,
Alina

On Wed, Jun 10, 2020 at 4:36 PM Sagar Khawani <[email-masked]> wrote:

> Ok to refund – pls log in Zendesk alina
>
>
>
> Question : why we receiving the damage product in returns location –
> shouldn’t  be in damage location ?
>
>
>
> *From:* Asad . <[email-masked]>
> *Sent:* Wednesday, June 10, 2020 4:14 PM
> *To:* Mohamed Magdy <[email-masked]>; Alina D'Souza <
> [email-masked]>
> *Cc:* Taqwa Ali <[email-masked]>; Sagar Khawani <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; customer care <[email-masked]>; Returns.fc
> <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir
> Julkarnain <[email-masked]>; Denmark A <[email-masked]>
> *Subject:* Re: SO# 600851662 - CRA_AR_RE12193
>
>
>
> This fine with me but I believe the actual person to confirm is Sagar from
> Finance.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
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>
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> *From: *Mohamed Magdy <[email-masked]>
> *Date: *Wednesday, 10 June 2020 at 3:00 PM
> *To: *Alina D'Souza <[email-masked]>
> *Cc: *Taqwa Ali <[email-masked]>, Asad <[email-masked]>, Sagar
> Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>,
> Yaseen Shaqra <[email-masked]>, customer care <
> [email-masked]>, "Returns.fc" <[email-masked]>, Ekta
> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
> Denmark A <[email-masked]>
> *Subject: *Re: SO# 600851662 - CRA_AR_RE12193
>
>
>
> Yes Alina,Food and damaged liquids should not be collected and refunded to
> the customer on request.
>
>
>
> @Asad . <[email-masked]> ..Your confirmation please
>
>
>
> On Wed, Jun 10, 2020 at 2:19 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Magdy / Asad,
>
>
>
> Need your suggestion on cases where its food and total damaged liquids
> where it cannot be collected.
>
>
>
> In these cases customer needs a refund and we are not collecting those
> items.
>
>
>
> Kindly advise can we refund these customers so that sagar can aprove the
> refund .
>
>
>
> Regarda,
>
> Alina
>
>
>
> On Wed, 10 Jun 2020, 11:11 am Taqwa Ali, <[email-masked]> wrote:
>
> Dear Sagar
>
>
>
> Please proceed the refund
>
>
>
> CRA is refunded
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Tue, Jun 9, 2020 at 5:27 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please update us on this case
>
>
>
> On Tue, Jun 9, 2020 at 1:37 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Sagar,
>
>
>
> Please process refund, we have not collected the item as totally damaged
>
>
>
> @Denmark A <[email-masked]> could you please update CRA
>
>
>
> @Mohamed Magdy <[email-masked]> need your assistance on this case,
> customer received damaged and we cannot Update CRA as not collected.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, Jun 8, 2020 at 3:20 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Umang,
>
>
>
> Please note that the customer ordered Original Sprout - Natural Shampoo -
> 12oz, this item should be stored in a cold place
>
>
>
> the customer received the items very hot and it was spiled
>
>
>
>
> Kindly refund the CRA in order for us to refund the amount to the customer
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
>