Subject: Re: Assembly Manual Request - 600755200 // SKU:GF-XLSIR-16-RED
From: Denmark A <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Shams Ziya <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, "Alina D'Souza" <[email-masked]>, Christian Mendoza <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, Vishwanath Manohar <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 16:54:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary,

Item will dispatch tomorrow than you.

Regards,
Den mark

On Sun, Jun 7, 2020 at 5:28 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Shams,
>
> Thank you for the confirmation.
>
> @Denmark A <[email-masked]>  - FYI
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 7, 2020 at 2:49 PM Shams Ziya <[email-masked]>
> wrote:
>
>>
>> Dear Mary ,
>>
>>
>> Yes . Same location . Thanks
>>
>> Regards
>> Ziya
>>
>> On Sun, 7 Jun 2020 at 2:48 PM, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Shams,
>>>
>>> Apologies for the late update.
>>>
>>> Do we have to bring the bike to the same location you have mentioned
>>> previously?
>>>
>>> @Returns.fc <[email-masked]> @Alina D'Souza
>>> <[email-masked]>  - pls arrange the collection
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Mar 30, 2020 at 9:08 AM Shams Ziya <[email-masked]>
>>> wrote:
>>>
>>>> Dear team ,
>>>>
>>>> Please find location below
>>>>
>>>> Al Ras Deira Dubai
>>>> Contact person Mr Luthubullah  050 509 3150
>>>>
>>>> Before customer start from there he need to contact Mr Luthubullah .
>>>>
>>>> Regards
>>>> Ziya
>>>>
>>>> On Mon, 30 Mar 2020 at 9:03 AM, Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Shams,
>>>>>
>>>>> Reminder.
>>>>>
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Mar 29, 2020 at 11:29 AM Christian Mendoza <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Shams,
>>>>>>
>>>>>> Can you share 8the location/address please
>>>>>>
>>>>>> Thank you and Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Mar 29, 2020 at 11:27 AM Shams Ziya <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team ,
>>>>>>>
>>>>>>> You can send the bicycle to our shop in Deira for fixing . Now all
>>>>>>> shop are closed till future notices from Goverment .
>>>>>>>
>>>>>>> Regards
>>>>>>> Ziya
>>>>>>>
>>>>>>> On Sun, 29 Mar 2020 at 11:19 AM, Christian Mendoza <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Shams,
>>>>>>>>
>>>>>>>> We have shared the manual to tube customer however, as per her, it
>>>>>>>> not for the bike that she ordered. Can we assist the customer in fixing the
>>>>>>>> item? Perhaps we can advise the customer to drop the item in your
>>>>>>>> office/warehouse then you fix it from there?
>>>>>>>>
>>>>>>>> Please advise.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you and Best Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Mar 29, 2020 at 9:36 AM Christian Mendoza <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Abigail,
>>>>>>>>>
>>>>>>>>> Done. Shared with the customer.
>>>>>>>>>
>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Mar 28, 2020 at 4:31 PM Abigail Nicole Capinpin <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Christian,
>>>>>>>>>>
>>>>>>>>>> Per the vendor, the manual was sent to you already. I was not in
>>>>>>>>>> copy though. Can you confirm?
>>>>>>>>>>
>>>>>>>>>> On Sat, 28 Mar 2020 at 8:48 AM Abigail Nicole Capinpin <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Christian,
>>>>>>>>>>>
>>>>>>>>>>> I’ll try to coordinate with the vendor within the day. However,
>>>>>>>>>>> please consider that they are not operating today as per government’s
>>>>>>>>>>> advise.
>>>>>>>>>>>
>>>>>>>>>>> Let me get back to you as soon as I hear from them.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Abigail
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> On Sat, 28 Mar 2020 at 6:57 AM Christian Mendoza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> We need your response ASAP otherwise the customer is returning
>>>>>>>>>>>> the item. @Abigail Nicole Capinpin <[email-masked]> please
>>>>>>>>>>>> assist
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Mar 25, 2020 at 6:18 PM Christian Mendoza <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please assist ASAP.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Mar 24, 2020 at 11:24 AM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> A gentle reminder on the above request.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Mar 23, 2020 at 2:37 PM Mary Anne Agapito <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> As per the customer, there is no instruction manual included
>>>>>>>>>>>>>>> on the package. May we request for a pdf or tutorial video, please?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>> Regards,
>>>>>>>>>>> Abigail
>>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Regards,
>>>>>>>>>> Abigail
>>>>>>>>>>
>>>>>>>>> --
>>>>>>> *Green Future Trading Co L.L.C*
>>>>>>> *Tel :  0097142200125*
>>>>>>> *Fax:  0097142200126*
>>>>>>> *Mobile: 00971553377210*
>>>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>>>>>>
>>>>>>> --
>>>> *Green Future Trading Co L.L.C*
>>>> *Tel :  0097142200125*
>>>> *Fax:  0097142200126*
>>>> *Mobile: 00971553377210*
>>>> *Email: [email-masked] <[email-masked]>*
>>>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>>>
>>>> --
>> *Green Future Trading Co L.L.C*
>> *Tel :  0097142200125*
>> *Fax:  0097142200126*
>> *Mobile: 00971553377210*
>> *Email: [email-masked] <[email-masked]>*
>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>
>>