Subject: Re: SO# 600851662 - CRA_AR_RE12193
From: "Asad ." <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Alina D'Souza <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 10 Jun 2020 12:14:09 +0000
List-Id: <ccteam.mumzworld.com>

This fine with me but I believe the actual person to confirm is Sagar from Finance.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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From: Mohamed Magdy <[email-masked]>
Date: Wednesday, 10 June 2020 at 3:00 PM
To: Alina D'Souza <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Asad <[email-masked]>, Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Denmark A <[email-masked]>
Subject: Re: SO# 600851662 - CRA_AR_RE12193

Yes Alina,Food and damaged liquids should not be collected and refunded to the customer on request.

@Asad .<mailto:[email-masked]> ..Your confirmation please

On Wed, Jun 10, 2020 at 2:19 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Magdy / Asad,

Need your suggestion on cases where its food and total damaged liquids where it cannot be collected.

In these cases customer needs a refund and we are not collecting those items.

Kindly advise can we refund these customers so that sagar can aprove the refund .

Regarda,
Alina

On Wed, 10 Jun 2020, 11:11 am Taqwa Ali, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Sagar

Please proceed the refund

CRA is refunded

Regards
Taqwa

On Tue, Jun 9, 2020 at 5:27 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please update us on this case

On Tue, Jun 9, 2020 at 1:37 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sagar,

Please process refund, we have not collected the item as totally damaged

@Denmark A<mailto:[email-masked]> could you please update CRA

@Mohamed Magdy<mailto:[email-masked]> need your assistance on this case, customer received damaged and we cannot Update CRA as not collected.

Regards,
Alina

On Mon, Jun 8, 2020 at 3:20 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Umang,

Please note that the customer ordered Original Sprout - Natural Shampoo - 12oz, this item should be stored in a cold place

the customer received the items very hot and it was spiled

Kindly refund the CRA in order for us to refund the amount to the customer
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Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

--
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