Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870
From: Yaseen Shaqra <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: DXB CS <[email-masked]>, Naib Khan <[email-masked]>, "Asad ." <[email-masked]>, Ronald Gaviola <[email-masked]>, Amir Julkarnain <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, Usman Siddiqui <[email-masked]>
Date: Wed, 10 Jun 2020 14:41:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note that it as per Eugene this will be marked as lost

@Usman Siddiqui <[email-masked]> Please do the needful

@Shajeeb Cheriyath <[email-masked]> FYI

On Wed, Jun 10, 2020 at 2:04 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Team,
>
> Please check and advise, the customer is waiting for an update
>
> On Tue, Jun 9, 2020 at 12:14 PM Asad . <[email-masked]> wrote:
>
>> LM team, Please action this as a priority.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
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>>
>> *From: *Yaseen Shaqra <[email-masked]>
>> *Date: *Tuesday, 9 June 2020 at 11:12 AM
>> *To: *Eugene Mugisa <[email-masked]>, Ronald Gaviola <
>> [email-masked]>
>> *Cc: *Zubair Wahid <[email-masked]>, DXB CS <[email-masked]>,
>> Amir Julkarnain <[email-masked]>, KSA Lastmile <
>> [email-masked]>, customer care <[email-masked]>,
>> Hussain Firoz Miyagamwala <[email-masked]>, Asad <
>> [email-masked]>
>> *Subject: *Re: URGENT Order #700230799 - NAQEL-Road::70793870
>>
>>
>>
>> @Asad <[email-masked]> Please we need your support on this, the
>> customer wants the amount to be refunded urgently, the order created on
>> 14.04.2020
>>
>>
>>
>> On Tue, Jun 9, 2020 at 11:05 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>> Dear Eugene / Ronald,
>>
>>
>>
>> Can we please have this returned asap ?
>>
>> The customer is all over social media asking for a refund.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 9, 2020 at 10:56 AM Zubair Wahid <[email-masked]>
>> wrote:
>>
>> @hussain can you create a new AWB for this order
>>
>>
>>
>> On Tue, Jun 9, 2020, 9:52 AM DXB CS <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> We are apologize for that we requested to reattempt the shipment .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>> *Error! Filename not specified.*
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Amir Julkarnain [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 10:35 AM
>> *To:* DXB CS <[email-masked]>; Zubair Wahid <[email-masked]>;
>> KSA Lastmile <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: URGENT Order #700230799 - NAQEL-Road::70793870
>>
>>
>>
>> Hello Team,
>>
>>
>>
>> We have been requesting this shipment to be delivered. Why it is for RTO
>> now. Please check on this and have it delivered to the customer.
>>
>>
>>
>> Best Regards,
>>
>> Amir
>>
>>
>>
>> On Mon, 18 May 2020 at 10:04, DXB CS <[email-masked]> wrote:
>>
>> Dear Amir,
>>
>>
>>
>> Please inform the Customer that we will arrange delivery asap.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>> *Error! Filename not specified.*
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Amir Julkarnain [mailto:[email-masked]]
>> *Sent:* Monday, May 18, 2020 9:35 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: URGENT Order #700230799 - NAQEL-Road::70793870
>>
>>
>>
>> Hello Team,
>>
>>
>>
>> Any update on this? Please prioritize. Customer is asking for feedback.
>>
>>
>>
>> Best Regards
>>
>>
>>
>> On Sun, 17 May 2020 at 12:31, Amir Julkarnain <[email-masked]>
>> wrote:
>>
>> Hello Team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Sat, 16 May 2020 at 09:38, DXB CS <[email-masked]> wrote:
>>
>> Dear Amir,
>>
>>
>>
>> Requested with concern team for the update .
>>
>> Will revert  you back asap.
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>> *Error! Filename not specified.*
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Amir Julkarnain [mailto:[email-masked]]
>> *Sent:* Friday, May 15, 2020 10:20 AM
>> *To:* [email-masked]
>> *Cc:* customer care <[email-masked]>
>> *Subject:* URGENT Order #700230799 - NAQEL-Road::70793870
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Above order has no movement since 29th of April, Kindly check and
>> prioritize as customer is complaining all over social media,
>>
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>
>> --
>>
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE