Subject: Re: Refund request for the assembly fees for 1 item in order 600841885
From: Ashley Fernandes <[email-masked]>
To: Anne D’souza <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Support <[email-masked]>, Nessy <[email-masked]>, Mohammed Ali Naji Almahdi <[email-masked]>, customer care <[email-masked]>, Arif Farooq <[email-masked]>, Jamal Al Sirhi <[email-masked]>, Ekta Jesswani <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Wed, 10 Jun 2020 13:24:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Anne,

Any update here from the customer? We need to resolve this by EOD please.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Tue, Jun 9, 2020 at 1:22 PM Anne D’souza <[email-masked]> wrote:

> Dear Ashley,
>
> I had tried calling the customer on Sunday but there was no response.
>
> Regards
> Anne
>
> On Tue, Jun 9, 2020 at 1:11 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Anne,
>>
>> Did we manage to get any update from the customer?
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Wed, Jun 3, 2020 at 12:57 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> *Any update here?*
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE.
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 5:36 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> Kindly check with the customer and advise here please.
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE.
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Sat, May 30, 2020 at 10:34 AM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>> ++ @Shinette Grace Ochoa <[email-masked]> @Ekta Jesswani
>>>>> <[email-masked]>
>>>>>
>>>>> Kindly please check with the customer and advise here.
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Sat, May 30, 2020 at 8:54 AM Nessy <[email-masked]> wrote:
>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> With regards to the above mentioned order number, customer tried to
>>>>>> fix the playhouse *(structure was built without screwing)*, but our
>>>>>> team completed the installations for 2 items (Kidkraf Lindale Playset /
>>>>>> Swingset & Kidkraft Fairmeadow).
>>>>>>
>>>>>>
>>>>>>
>>>>>> If the customer asked for a refund, they shouldn’t have asked us to
>>>>>> assemble and fix properly the Playhouse. Please check with the customer
>>>>>> again.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> NESSY LANDICHO
>>>>>>
>>>>>>
>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>
>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> <http://www.desertbeat.com/>[image:
>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>>> [email-masked]]
>>>>>> *Sent:* Friday, May 29, 2020 1:06 AM
>>>>>> *To:* Ashley Fernandes
>>>>>> *Cc:* Nessy; customer care; Arif Farooq; Jamal Al Sirhi; Elena
>>>>>> Skryabina
>>>>>> *Subject:* Re: Refund request for the assembly fees for 1 item in
>>>>>> order 600841885
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Ashley,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer notified about this today.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mohammed
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 9:31 PM Ashley Fernandes <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Mohammed,
>>>>>>
>>>>>>
>>>>>>
>>>>>> I'll speak with the customer tomorrow to verify the same.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Can you please confirm when was this refund request raised by the
>>>>>> customer?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 10:17 PM Mohammed Ali Naji Almahdi <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Nessy,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, they assembled the playhouse themselves but the
>>>>>> swingset/slide was assembled by the team.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mohammed
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 8:54 PM Nessy <[email-masked]> wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Mohammed,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Could you please double check with the customer as this item was
>>>>>> installed earlier in RAK.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Let me know if you need further information. Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> NESSY LANDICHO
>>>>>>
>>>>>>
>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>
>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> <http://www.desertbeat.com/>[image:
>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>>> [email-masked]]
>>>>>> *Sent:* Thursday, May 28, 2020 9:04 PM
>>>>>> *To:* Ashley Fernandes
>>>>>> *Cc:* Nessy; customer care
>>>>>> *Subject:* Refund request for the assembly fees for 1 item in order
>>>>>> 600841885
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Ashley,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer for this order notified that they could not wait for the
>>>>>> team and assembled the following item by themselves:-
>>>>>>
>>>>>> Kidkraft - Fairmeadow Wooden Playhouse
>>>>>>
>>>>>>
>>>>>>
>>>>>> They are now requesting the assembly fees to be refunded.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Could you please confirm if that would be possible.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mohammed
>>>>>>
>>>>>>