Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Amani Bani Odeh <[email-masked]>
To: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 10 Jun 2020 11:38:33 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

Please advise on that asap and confirm if you can find and ship the missing
item and ship it

Thanks,
Amani

On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Please assist on this missing item ASAP.  THis order has been for two
> month now. Please advise as the customer is so mad about it now.  The item
> is out of stock so we cannot place a new order.
>
> Customer refused  the store credit  as a refund for this.
>
> @Hussain Firoz Miyagamwala <[email-masked]>
> please help on this case.
>
> Thanks
>
>
>
> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this case, please?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer ordered the item below, it should be in a box with 12 packs
>>> but customer only got 1 pack.
>>>
>>>
>>> 200266212_1 AEWP-PACK-2-ROSE
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339> Pure
>>> Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>>
>>> This is what the customer got instead
>>>
>>>
>>> Please check and do the needful
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>