Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Amir Julkarnain <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Moataz Salah El Din <[email-masked]>
Cc: Pavankumar A <[email-masked]>, "ae.mumzworld" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 12:36:58 +0400
List-Id: <ccteam.mumzworld.com>

Hello Ronald and Moataz,

I checked on the other order - 200274868, There was a return request for a
wrong item delivered under the  Incident #1093222. This is indeed a swap
issue, please check and do the needful.

Best regards

On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]> wrote:

> Hi Amir,
>
> We also need to call this customer 200274868 to check if they received a
> different item, assuming there was a swap issue between the two orders.
>
>
>
>
> Regards,
> Ronald
>
>
> On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <[email-masked]>
> wrote:
>
>> @Ronald Gaviola <[email-masked]> ,
>>
>> Exactly, And she is asking for the correct order. Kindly check with DHL
>> as this might be an error with the driver.
>>
>> @Moataz Salah El Din <[email-masked]> , Kindly arrange collection
>> for the wrong item delivered.
>>
>> Best Regards
>>
>> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]> wrote:
>>
>>> Amir,
>>>
>>> As per my understanding, the customer received another order and not the
>>> box 2 of 2. The customer on 700231868 has received a package from
>>> 200274868 .
>>>
>>> @Moataz Salah El Din <[email-masked]> - Could you please call
>>> this customer  700231868 and collect the package 200274868
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> Hello Ronald,
>>>>
>>>> The subject order is correct. but the box 2 of 2 for the same order
>>>> they received a totally different order.
>>>>
>>>> Best regards
>>>>
>>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Pavankumar A <[email-masked]>
>>>>>
>>>>> Please review the QC history. The two awbs might have been swapped
>>>>> between these two orders.
>>>>>
>>>>> @Amir Julkarnain <[email-masked]> - Please advise which of
>>>>> the two packages is correct? Are you complaining about 200274868 or
>>>>> 700231868
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>>>>> different customer. Please see below:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>>
>>>>>>
>>>>>> Please check and do the needful.
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE