Subject: RE: Order #600858520 // Sku :PA200 // Name :Philips Avent DECT Baby Monitor (SCD560) // Defective
From: "Theresa Gardoce" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>
Date: Wed, 10 Jun 2020 11:52:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Kindly send the item to us.

 

Thanks,

 

Theresa Gardoce

Sales Coordinator

Al Qadi Pharmacy & Est.

M. +971 50180 1617  T. +971 4 2672246

P. 33936 Dubai, UAE W. alqadi1957.com

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From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, June 10, 2020 11:30 AM
To: Theresa Gardoce
Cc: customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Umang Mehrotra; Samran Iftikhar; Mohamed Magdy
Subject: Order #600858520 // Sku :PA200 // Name :Philips Avent DECT Baby Monitor (SCD560) // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Also find the attached sales invoice for your reference. 

Comments :I am very disappointed with the product. The description of the item stated the indoor range is 50m, which is not true. The monitor does not connect from the baby’s bedroom to the living room, even-though the range is less by 20 meters than the stated range in the description. And even if I keep the doors open !!!.

image.png

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark