Subject: Re: Re: Delivery Confirmation - Order No. 600833913_3 / AWB 605062056401
From: Omar Ismail <[email-masked]>
To: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, "Outbound.fc" <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, ccteam <[email-masked]>
Date: Wed, 10 Jun 2020 11:25:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

The missing item has been found and handed to Syed.

*Thanks,*

*Omar Ismail | Mumzworld Services*
*Email: [email-masked] <[email-masked]>*

On Tue, Jun 9, 2020 at 5:27 PM Mohit Caleb <[email-masked]> wrote:

> +Omar Ismail <[email-masked]>
>
> Kindly check & update here
> ᐧ
>
> On Tue, Jun 9, 2020 at 11:05 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Mohit,
>>
>> Kindly check and update today.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 4 Jun 2020 at 13:38, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Mohit,
>>>
>>> Thank you for the update.
>>>
>>> The customer placed the order for 2qty's.
>>>
>>> Kindly check and advise urgently about the other piece.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 4 Jun 2020 at 13:15, Mohit Caleb <[email-masked]> wrote:
>>>
>>>> Hello Joyce,
>>>>
>>>> It was confirmed from the CCTV footage of packing only 1 chair was sent
>>>> in the order.
>>>>
>>>> @Omar Ismail <[email-masked]> - Could you please check stocks for
>>>> the mentioned missing items, we must have an extra pc.
>>>> 600833913_3 MD-CHEVOCHBL
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=987287> CHILD
>>>> HOME Evolu 2 Chair with Bumper - Black
>>>> ᐧ
>>>>
>>>> On Wed, Jun 3, 2020 at 10:20 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Please update ASAP.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 31 May 2020 at 15:21, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mostafa and Mohit,
>>>>>>
>>>>>> Kindly update.
>>>>>>
>>>>>> Shall we create a new order for the missing item?
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Wed, 27 May 2020 at 08:37, Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Mohit
>>>>>>>
>>>>>>> We have received only 2 box
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 26, 2020 at 10:04 PM Mohit Caleb <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Mostafa saad <[email-masked]>
>>>>>>>>
>>>>>>>> Kindly check the order was packed as 3 packages
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Tue, May 26, 2020 at 3:41 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> Please update.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 23 May 2020 at 09:44, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> @Mohit Caleb <[email-masked]> / @Mostafa Said
>>>>>>>>>> <[email-masked]> please check if the below item is
>>>>>>>>>> packed. The customer ordered for 2 quantities, she only received 1.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 600833913_3 MD-CHEVOCHBL
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=987287> CHILDHOME
>>>>>>>>>> Evolu 2 Chair with Bumper - Black 2
>>>>>>>>>> @Mostafa saad <[email-masked]> / @Eugene Mugisa
>>>>>>>>>> <[email-masked]> as per the courier - Imile the
>>>>>>>>>> received and delivered 2 packages but on our records shows 3 packages were
>>>>>>>>>> shipped.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, 21 May 2020 at 18:09, [email-masked] <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Hyacint,
>>>>>>>>>>>
>>>>>>>>>>>  The order has been confirmed delivered.
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mazhar Saleem*
>>>>>>>>>>>
>>>>>>>>>>> Account Manager
>>>>>>>>>>>
>>>>>>>>>>> Contact Number: 00971549960297
>>>>>>>>>>>
>>>>>>>>>>> Email : [email-masked]
>>>>>>>>>>>
>>>>>>>>>>> WeChat: mazhar_imile
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> " CONFIDENTIALITY NOTICE: This electronic message, including any
>>>>>>>>>>> attachment(s), is intended only for the person or entity to which it is
>>>>>>>>>>> addressed and may contain confidential and/or privileged material. Any use,
>>>>>>>>>>> dissemination, distribution, or reproduction of this message And/or any of
>>>>>>>>>>> its attachments (if any) by unintended recipients is strictly prohibited
>>>>>>>>>>> and may be unlawful.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>> *Date:* 2020-05-21 09:33
>>>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa
>>>>>>>>>>> <[email-masked]>; Outbound.fc <[email-masked]>;
>>>>>>>>>>> Mohit Caleb <[email-masked]>; Syed Yakoob
>>>>>>>>>>> <[email-masked]>; Muhammad Habib <[email-masked]>; Mostafa
>>>>>>>>>>> Said <[email-masked]>
>>>>>>>>>>> *CC:* ccteam <[email-masked]>; Shinette Grace Ochoa
>>>>>>>>>>> <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>>>>>>>>> [email-masked]; Sathish Kumar <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Re: Delivery Confirmation - Order No.
>>>>>>>>>>> 600833913_3 / AWB 605062056401
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> Please assist in closing this case today.
>>>>>>>>>>>
>>>>>>>>>>> The customer is following up and needs her item urgently.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, 20 May 2020 at 12:07, Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly update.
>>>>>>>>>>>>
>>>>>>>>>>>> The customer needs her item urgently.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 19 May 2020 at 12:48, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> @[email-masked] <[email-masked]> thank you for the
>>>>>>>>>>>>> confirmation.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Mostafa saad <[email-masked]> / @Eugene Mugisa
>>>>>>>>>>>>> <[email-masked]> please check how many packages were
>>>>>>>>>>>>> dispatched.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Mohit Caleb <[email-masked]> / @Syed Yakoob
>>>>>>>>>>>>> <[email-masked]> / @Mostafa saad <[email-masked]> please
>>>>>>>>>>>>> check if 2 quantities of the below item are packed. The customer
>>>>>>>>>>>>> received only 1 piece of it.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600833913_3 MD-CHEVOCHBL
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=987287> CHILDHOME
>>>>>>>>>>>>> Evolu 2 Chair with Bumper - Black 2
>>>>>>>>>>>>> Please update asap.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, 19 May 2020 at 12:33, [email-masked] <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  We have recieved 2 Package/Box and delivered 2 package/Box
>>>>>>>>>>>>>> for this order.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 605062056401 and 605062056401-2-2
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mazhar Saleem*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Account Manager
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Contact Number: 00971549960297
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Email : [email-masked]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> WeChat: mazhar_imile
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> " CONFIDENTIALITY NOTICE: This electronic message, including
>>>>>>>>>>>>>> any attachment(s), is intended only for the person or entity to which it is
>>>>>>>>>>>>>> addressed and may contain confidential and/or privileged material. Any use,
>>>>>>>>>>>>>> dissemination, distribution, or reproduction of this message And/or any of
>>>>>>>>>>>>>> its attachments (if any) by unintended recipients is strictly prohibited
>>>>>>>>>>>>>> and may be unlawful.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>> *Date:* 2020-05-19 12:10
>>>>>>>>>>>>>> *To:* [email-masked]
>>>>>>>>>>>>>> *CC:* Sathish Kumar <[email-masked]>; Mostafa saad
>>>>>>>>>>>>>> <[email-masked]>; Eugene Mugisa
>>>>>>>>>>>>>> <[email-masked]>; ccteam <[email-masked]>
>>>>>>>>>>>>>> *Subject:* Re: Re: Delivery Confirmation - Order No.
>>>>>>>>>>>>>> 600833913_3 / AWB 605062056401
>>>>>>>>>>>>>> Hi Mazhar,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you for the update.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> May we confirm if how many packages were delivered?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, 19 May 2020 at 11:52, [email-masked] <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Joyce,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  The order was delivered as per below information/Uploaded
>>>>>>>>>>>>>>> data
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Consignee：Aysha Abdulla
>>>>>>>>>>>>>>> Consignee Phone： / 971544447777
>>>>>>>>>>>>>>> Consignee City/Area：Abu Dhabi /
>>>>>>>>>>>>>>> Consignee Address：st./LMK: Albateen
>>>>>>>>>>>>>>> Khaleej alarabi road infront of danat alemarat clinic villa
>>>>>>>>>>>>>>> 23 Abu Dhabi
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mazhar Saleem*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Account Manager
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Contact Number: 00971549960297
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Email : [email-masked]
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> WeChat: mazhar_imile
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> " CONFIDENTIALITY NOTICE: This electronic message, including
>>>>>>>>>>>>>>> any attachment(s), is intended only for the person or entity to which it is
>>>>>>>>>>>>>>> addressed and may contain confidential and/or privileged material. Any use,
>>>>>>>>>>>>>>> dissemination, distribution, or reproduction of this message And/or any of
>>>>>>>>>>>>>>> its attachments (if any) by unintended recipients is strictly prohibited
>>>>>>>>>>>>>>> and may be unlawful.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>> *Date:* 2020-05-19 09:00
>>>>>>>>>>>>>>> *To:* mazhar <[email-masked]>; Sathish Kumar
>>>>>>>>>>>>>>> <[email-masked]>; Mostafa saad <[email-masked]>;
>>>>>>>>>>>>>>> Eugene Mugisa <[email-masked]>
>>>>>>>>>>>>>>> *CC:* customer care <[email-masked]>
>>>>>>>>>>>>>>> *Subject:* Re: Delivery Confirmation - Order No.
>>>>>>>>>>>>>>> 600833913_3 / AWB 605062056401
>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please update on this.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer is constantly following about the item that she
>>>>>>>>>>>>>>> did not receive.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly check and advise urgently.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, 18 May 2020 at 09:43, Hyacinth Joyce <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer called and reported about an item not
>>>>>>>>>>>>>>>> delivered. On our records shows that we have shipped 3 packages.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kindly check if all packages were delivered.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>
>>>> --
>>>>
>>>>
>
> --
>
>