Subject: Re: Missing Item
From: Yaseen Shaqra <[email-masked]>
To: Vipin Raj <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Syed Yakoob <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Karthik Sankar <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 10 Jun 2020 11:07:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

 @Mostafa saad <[email-masked]> Please share with us the AWB for
the missing item

On Sun, Jun 7, 2020 at 12:02 PM Vipin Raj <[email-masked]> wrote:

> Dear All,
>
> Item packed and handover to lastmile for reship.
>
> On Sun, Jun 7, 2020 at 10:47 AM Omar Ismail <[email-masked]> wrote:
>
>> Hi Mohit,
>>
>> The missing parts are found and handed over to Vipin.
>>
>> @Vipin Raj <[email-masked]> , Please proceed.
>>
>>
>> *Thanks,*
>>
>> *Omar Ismail | Mumzworld Services*
>> *Email: [email-masked] <[email-masked]>*
>>
>>
>>
>> On Sun, Jun 7, 2020 at 9:49 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Omar Ismail <[email-masked]>
>>>
>>> Could you please check for missing parts from the Bundle
>>> ᐧ
>>>
>>> On Sun, Jun 7, 2020 at 9:31 AM Asad . <[email-masked]> wrote:
>>>
>>>> Update guys?
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
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>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
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>>>> Please consider the environment before printing this e-mail.
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>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>> *Date: *Saturday, 6 June 2020 at 5:48 PM
>>>> *To: *"Outbound.fc" <[email-masked]>, Mohit Caleb <
>>>> [email-masked]>
>>>> *Cc: *Vipin Raj <[email-masked]>, Eugene Mugisa <
>>>> [email-masked]>, Syed Yakoob <[email-masked]>, Mostafa saad <
>>>> [email-masked]>, lastmile <[email-masked]>, customer
>>>> care <[email-masked]>, Anas nazzal <[email-masked]>, Karthik
>>>> Sankar <[email-masked]>, Asad <[email-masked]>, Ekta
>>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
>>>> *Subject: *Re: Missing Item
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> The vendor and the courier already confirmed, please we are waiting for
>>>> your feedback.
>>>>
>>>>
>>>>
>>>> Please help us resolve the issue once and for all.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 4, 2020 at 7:45 PM Usman Abbasi <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> Shipment for AWB # 1000006726055 was delivered 21st of May 5pcs .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Usman
>>>>
>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>> *Sent:* Thursday, June 4, 2020 3:45 PM
>>>> *To:* Yaha baby <[email-masked]>
>>>> *Cc:* Outbound.fc <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Rajesh Pattabhi <[email-masked]>;
>>>> Usman Abbasi <[email-masked]>; Vipin Raj <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Syed
>>>> Yakoob <[email-masked]>; Mostafa saad <[email-masked]>;
>>>> lastmile <[email-masked]>; customer care <[email-masked]>;
>>>> Anas nazzal <[email-masked]>; Karthik Sankar <[email-masked]>;
>>>> [email-masked]; [email-masked]
>>>> *Subject:* Re: Missing Item
>>>>
>>>>
>>>>
>>>> Hi Razika,
>>>>
>>>>
>>>>
>>>> Thank you for the confirmation.
>>>>
>>>>
>>>>
>>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>>> <[email-masked]> @Usman Abbasi <[email-masked]> @Rajesh
>>>> Pattabhi <[email-masked]> @Mostafa saad
>>>> <[email-masked]> @Eugene Mugisa <[email-masked]>
>>>>
>>>>
>>>>
>>>> need your feedback, the customer is calling again.
>>>>
>>>>
>>>>
>>>> Awaiting your response. Thank you
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 4, 2020 at 1:24 PM Yaha baby <[email-masked]> wrote:
>>>>
>>>> Hi Mary,
>>>>
>>>>
>>>>
>>>> Greetings!
>>>>
>>>>
>>>>
>>>> We have delivered the correct item (including all the package
>>>> accessories) to the mumzworld warehouse.
>>>>
>>>> The corresponding delivery note number - DN2020081
>>>>
>>>> Delivery date: 16-May-2020
>>>>
>>>>
>>>>
>>>> Kindly check with your warehouse/ courier.
>>>>
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> Rasikaa Ravi
>>>>
>>>> *Secretary*
>>>>
>>>> *Zisizit General Trading F.Z.C.*
>>>>
>>>> t:
>>>>
>>>> +971 6 7011 555  m: +971 52 845 7928
>>>>
>>>> f:
>>>>
>>>> +971 6 7429 222
>>>>
>>>> a:
>>>>
>>>> Office BC1301137, Block C1, Ajman Free Zone, Ajman, UAE
>>>>
>>>>
>>>>
>>>> This message is intended only for the use of the individual or entity
>>>> to which it is addressed and may contain information that is private,
>>>> confidential and may also be legally privileged. It may not be copied or
>>>> disclosed to or used by anyone other than the addressee, nor may it be
>>>> copied in any way. If you have received this e-mail in error, please
>>>> contact the sender immediately and then delete the message and any
>>>> attachment(s). Statements and opinions expressed in this e-mail may not
>>>> represent those of the company.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>> *Sent:* Thursday, June 4, 2020 11:28 AM
>>>> *To:* Yaha baby <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Mohit Caleb <[email-masked]>; Rajesh
>>>> Pattabhi <[email-masked]>; Usman Abbasi <
>>>> [email-masked]>
>>>> *Cc:* Vipin Raj <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mostafa saad <
>>>> [email-masked]>; lastmile <[email-masked]>; customer
>>>> care <[email-masked]>; Anas nazzal <[email-masked]>; Karthik
>>>> Sankar <[email-masked]>
>>>> *Subject:* Re: Missing Item
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Need your help in this case.
>>>>
>>>>
>>>>
>>>> SO:  600855558_2
>>>>
>>>> awb: 1000006726055
>>>>
>>>> PO: POMUMZ_DXB195538
>>>>
>>>>
>>>>
>>>> As per the customer, she only received the infant car seat as shown
>>>> below.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> The highlighted items are missing
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> @Yaha baby <[email-masked]> - May we ask how many have been
>>>> given?
>>>>
>>>>
>>>>
>>>> @Karthik Sankar <[email-masked]>  -  did we receive it from the
>>>> vendor?
>>>>
>>>>
>>>>
>>>> @Mohit Caleb <[email-masked]> @Syed Yakoob <[email-masked]>
>>>> - please check in the warehouse
>>>>
>>>>
>>>>
>>>> @Mostafa saad <[email-masked]> - is everything been given to
>>>> the courier
>>>>
>>>>
>>>>
>>>> @Rajesh Pattabhi <[email-masked]> @Usman Abbasi
>>>> <[email-masked]>  - kindly check if there are other boxes
>>>> left.
>>>>
>>>>
>>>>
>>>> The customer is very upset and if not delivered she wants her money
>>>> back.
>>>>
>>>>
>>>>
>>>> Hope to hear from you soon. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 3, 2020 at 11:36 AM Anas nazzal <[email-masked]> wrote:
>>>>
>>>> Dear TEam,
>>>>
>>>>
>>>>
>>>> KIndly assist as the customer called again to follow up.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>> On Tue, Jun 2, 2020 at 2:51 PM Anas nazzal <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> The below customer confirmed that  Belecoo 8 White & Beige - 4-in-1
>>>> Luxury Travel System has not been delivered with the shipment.
>>>>
>>>> Kindly find the details and act accordingly
>>>>
>>>> Shipment number    1000006726055
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>
>>> --
>>>
>>>
>
> --
> Best Regards
> Vipin
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE