Subject: Re: Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock Light Grey with Black Rack // Defective
From: Kathryn Openshaw <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Pauline Bravo <[email-masked]>, DesertRiver Marketing <[email-masked]>
Date: Wed, 10 Jun 2020 06:43:42 +0000
List-Id: <ccteam.mumzworld.com>

Good morning Denmark

your team can collect the Hammock from us tomorrow,

We have replaced the faulty part

thank you

Kathryn

Kathryn Openshaw

Marketing Manager

www.DesertRiver.shop<https://outlook.office.com/mail/options/mail/messageContent/www.desertriver.shop>

Desert River General Trading LLC
Furniture & Lighting - Event Rentals
P.O. Box 74054, Dubai, United Arab Emirates
T +971 4 323 3636, M +971 56 136 6148

Like us on Facebook <https://www.facebook.com/DesertRiverDubai> and stay up to date on all our latest products and events.

[ttpswww]<https://www.facebook.com/DesertRiverDubai>[ttpswww]<https://www.instagram.com/desertriver> [ttpswww] <https://www.linkedin.com/company/desert-river>

________________________________
From: Denmark A <[email-masked]>
Sent: 08 June 2020 13:08
To: Kathryn Openshaw <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; Pauline Bravo <[email-masked]>; DesertRiver Marketing <[email-masked]>
Subject: Re: Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock Light Grey with Black Rack // Defective

Dear,

any update?

Regards,
Den mark

On Sun, May 31, 2020 at 4:56 PM Kathryn Openshaw <[email-masked]<mailto:[email-masked]>> wrote:

Hi Denmark

You can deliver to:

Desert River

Warehouse 14

Street 12B

Al quoz 1

We are next to the Antiques Museum

Please note we are only open: Sunday, Tuesday and Thursdays currently.

thanks

Kathryn Openshaw

Marketing Manager

www.DesertRiver.com<https://www.desertriver.com/>

Desert River General Trading LLC
Furniture & Lighting - Event Rentals
P.O. Box 74054, Dubai, United Arab Emirates
T +971 4 323 3636, M +971 56 136 6148

Like us on Facebook <https://www.facebook.com/DesertRiverDubai> and stay up to date on all our latest products and events.

[ttpswww]<https://www.facebook.com/DesertRiverDubai>[ttpswww]<https://www.instagram.com/desertriver> [ttpswww] <https://www.linkedin.com/company/desert-river>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 31 May 2020 16:30
To: Kathryn Openshaw <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Pauline Bravo <[email-masked]<mailto:[email-masked]>>; DesertRiver Marketing <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock Light Grey with Black Rack // Defective

Hi Kathryn,

Could you please share with us your complete warehouse address and contact person to whom we will hand over the item?

Regards,

Den mark

On Sun, May 31, 2020 at 4:24 PM Kathryn Openshaw <[email-masked]<mailto:[email-masked]>> wrote:

Dear Denmark

Thank you for your mail,

Would it be possible for you to organise the return of the hammock frame so we can organise a replacement frame for the customer?

thanks

Kathryn Openshaw

Marketing Manager

www.DesertRiver.com<https://www.desertriver.com/>

Desert River General Trading LLC
Furniture & Lighting - Event Rentals
P.O. Box 74054, Dubai, United Arab Emirates
T +971 4 323 3636, M +971 56 136 6148

Like us on Facebook <https://www.facebook.com/DesertRiverDubai> and stay up to date on all our latest products and events.

[ttpswww]<https://www.facebook.com/DesertRiverDubai>[ttpswww]<https://www.instagram.com/desertriver> [ttpswww] <https://www.linkedin.com/company/desert-river>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 30 May 2020 11:42
To: Claudia van der Werf <[email-masked]<mailto:[email-masked]>>; DesertRiver Orders <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock Light Grey with Black Rack // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :Bent pole

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark