Subject: [REMINDER] - Sellers Shipping with Alternate Courier
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: John Meerholz <[email-masked]>, Dylan Prior <[email-masked]>, Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>
Date: Fri, 31 Aug 2018 11:36:29 +0000

REMINDER

DATE

31/08/2018

TOPIC

Sellers Shipping with Alternate Courier

DETAILS

On occasion a seller may need to ship using an alternate courier.

You may receive cases of sellers who have provided a tracking number, proof of shipment and the courier name.

It's good to thank the seller for providing the tracking number, advising them they will be paid 8 days after the event and hopefully even updating it in CSL if the system allows it.

But it is also crucial to also inform the buyer of the new Courier Name and Tracking Number. Many couriers require a signature (or presence at delivery address) in order to successfully complete the delivery. So the buyer must have this information so they can know when the package is out for delivery so they are aware they may need to be available to accept the delivery.

If the buyer does not receive the tracking number they will have no idea where their tickets are and the they could miss the delivery and tickets could even be returned to sender.