Subject: [REMINDER] - Wrong Tickets - Asking Brokers if they can fulfil
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Fri, 24 Aug 2018 11:45:21 +0000

REMINDER

DATE

24/08/2018

TOPIC

Wrong Tickets - Asking Brokers if they can fulfil

DETAILS

When a Broker provides wrong tickets we do not need to ask Seller Support to contact the Broker to check if they can provide the correct tickets.

If a Broker has provided incorrect tickets, please move the order to 'Pending Substitution - Wrong Tickets'.

If you move an order to 'Pending Substitution - Wrong Tickets' the Broker will receive an automated message asking them if they can provide the correct tickets:

Broker US, Ticket Network are an exception to this rule, you must contact us to contact Seller Support to check if they can provide the correct tickets.