Subject: FW: [IMPORTANT INFO] - Use of Customer Mail
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>, Michelle Gubbins <[email-masked]>
Date: Wed, 22 Aug 2018 09:39:02 +0000

IMPORTANT INFO

DATE

22/08

TOPIC

Use of Customer Mail

DETAILS

[email-masked]<mailto:[email-masked]> is not to be used as an alternative method for customers to send their complaints to.
This email address is only to be used for customers who are having issues uploading proof using the upload link etc.

If you are unable to resolve a customer's issue when they contact in using the Help Centre and they ask for an alternative way to complain, please speak with floor support or your TL to help resolve the issue.

Please do not advise customers to send their complaint to [email-masked]<mailto:[email-masked]> for review as this will not be done and will be returned to you.

If you have any questions, please speak with your TL.
Thank you.

KB LINK