Subject: Fwd: French Language Test - Butila sasi
From: Ashish Dabral <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 13 Aug 2018 14:59:14 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Butila sasi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kaukab Jabeen" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Monday, August 13, 2018 2:58:46 PM 
Subject: French Language Test - Butila sasi 

		Foreign Language Screening Test 	Name 	Butila sasi 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	after realising that the address used was incorrect, i will ask the buyer to provide us with a correct delivery address. without wasting time i will forward the address to the pizza boy and request him to deliver the pizza as soon as possible, i will follow all delivery process, once the pizza boy delivered, i will call the buyer to apologize for inconvenience caused. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Yannick Butila Ngoma, i'm 29 years old, i'm single. i came from africa specifically in democratic republic of congo. i always had a passion for computer science so once the baccalaureate in hand, i decided to move to an engeneering university in india precisely in new delhi, kuvempu university in which i followed a course of five years of computer science. i had the chance to work within the company alwaysonvacation as a customer service. that's where i discovered the job i'm doing today. after two years in this company , i was recruited by the company techlive connect as a customer support for tree years. after few years in the company techlive connect, today i would like to make a contribution to your society. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	la difference entre un bon service client et un excellent service client est au niveau de la satisfaction du client. un bon service client repond aux attentes du client alors qu'un excellent service client dépasses les attentes du client. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	il faut avoir la compétence de la communication éfficace et de négociation,il faut avoir la connaissance sur les produits ou services que vous avez proposés,avoir la patience pour écoute le client,avoir la compétence de capter le client et de supporte la bonne et la mauvaise attitude du client et aussi etre un bon decideur. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	une compétition trés excittante dont je me souviens est un match de cricket que j'ai regardé il ya quelque années. c'etait un match de cricket d'une journée entre deux equipes de cricket l'inde et l'australie. le match a eu lieux a eden gardien cricket ground a kolkata, west bengal et j'ai regardé tout le match et j'ai beaucoup apprecié la competition.