Subject: FW: [REMINDER] - Ed Sheeran - Seller Payments
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>, Francesca Martini <[email-masked]>
Date: Wed, 8 Aug 2018 08:54:22 +0000

REMINDER

DATE

07/08/2018

TOPIC

Ed Sheeran - Seller Payments

DETAILS

                                                     Ed Sheeran -Seller Payments

Sellers will be paid 21 days after the event for orders where buyers have not been RAG.

This is only applicable for Ed Sheeran event.

For sellers contacting where buyers were RAG and are chasing payment, please advise we are still investigating, the reasons behind the buyers being refused entry and we will be in contact with an update in due course. Please not escalate to payments with queries about this.

Should you receive any contact from sellers chasing payments for this event, select the blurb: "Ed Sheeran only - you will be paid 21 days after the event", when responding (only if the buyer did NOT claim rag) . Should you not find the blurb please copy and paste the CSL case link into a new incognito window (see your TL should you have any trouble).

Please check the payment state before sending this blurb to ensure the seller hasn't been paid.

Blurb content :

"Sellers can expect payment 21 business days after an event date.

As outlined in our terms and conditions, we guarantee that sellers receive payment provided they have supplied the tickets they sold to the buyer, and the buyer could successfully gain entry to the event using those tickets. The delay of payment for 21 days after the event allows us to ensure this.

If the buyer was not successful in gaining entry due to an issue with the tickets that we deem to be your responsibility, then we reserve the right to withhold your payment and investigate the matter. However, if the buyer was not successful in gaining entry due to an issue that is their own responsibility, such as being unavailable to receive the tickets, or damaging the tickets after having received them, then you will still be paid.

As a reminder, please check that the "Getting Paid" payment method registered on your account is still valid. viagogo always pays to the payment method which is selected as your default for Getting Paid.

To update your "Getting Paid" details, sign in to your account on the viagogo website and select "Payment Methods". Please note that the account should only contain alphanumeric characters (a-z, 0-9) otherwise it is unlikely to be accepted by the bank."

Should you have any questions/doubts please see your Team Leader.
Thank you!