Subject: Re: Application Process - Team Lead
From: Saurabh Dadu <[email-masked]>
To: Brian Sexton <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 3 Aug 2018 11:39:11 +0000

Please send me a list of everyone who applied so I can do a pre-filter.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Brian Sexton <[email-masked]>
Sent: 03 August 2018 17:07:03
To: Virat Joshi; [email-masked]
Cc: Saurabh Dadu
Subject: RE: Application Process - Team Lead

Hi all,

Thanks to everyone who applied. Applications are now closed.

Kind regards,

Brian

From: Virat Joshi [mailto:[email-masked]]
Sent: 02 August 2018 12:29
To: [email-masked]
Cc: Brian Sexton <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Application Process - Team Lead

Hi all,

We need a new Team Lead and we are allowing agents to apply for this position. Agents from all languages can apply.

To apply please send a Cover Letter and current Resume. The cover should be roughly 1 page long.

In your cover letter please explain to us:

  *   Why you decided to apply for this position
  *   Why we should choose you for the position
  *   Your skills and experience with us and with previous employers that would be relevant to this position

EXPERIENCE, KNOWLEDGE AND SKILLS

•             Strong work ethic with a "get it done", resourceful attitude.

•             Adaptable, flexible, approachable, collaborative and results driven +

•             Strong sense of humor and ability to work effectively with upset customers

•             Ability to excel in a fast-paced environment.

•             Excellent interpersonal skills

•             Superior written and oral communication skills

•             Strong organizational skills.

•             Metrics driven decision maker with very strong quantitative skills

•             Strategical thinker and problem solver

ROLE

  *   Managing a team of 9-14 agents
  *   Answering queries on the floor
  *   Pushing productivity, ensure quality metrics are met and processes are being followed correctly
  *   Flagging queries to Limerick
  *   Housekeeping, time management, monitors shift times, lateness, sicknesses and leaves
  *   Attending meetings with other Team Leads and employees in Limerick

Please return your application to [email-masked]<mailto:[email-masked]> and [email-masked]<mailto:[email-masked]> by 5pm (India time) Friday 3rd August.

Viraat Joshi
Account Manager - viagogo

Live Salesman
m: +91 96436 05600
e: [email-masked]<mailto:[email-masked]>

www.livesalesman.com<https://protect-eu.mimecast.com/s/YI9sCL7ljIR5kYJtB9mJi>