Subject: FW: [IMPORTANT INFO] - ECC Cases.
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Laura Begley <[email-masked]>
Date: Tue, 17 Jul 2018 18:58:16 +0000

IMPORTANT INFO

DATE

17/07/2018

TOPIC

ECC Cases.

DETAILS

If an agent suspects their case is an ECC case, this needs to be flagged to your TL who will contact ECC if needed.
Please refer to ECC Wiki page.

If an agent comes across a case marked ECC, please make sure you contact the ECC agent working on the case to consult on how to proceed.

Work items marked by ECC usually look like the below:

Any questions please check with your TL

KB LINK

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