Subject: Changing Addresses when Order is Pending Shipment/ Pending User Entered Tracking
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Jamie MCCloskey <[email-masked]>, Anna Jeanne <[email-masked]>
Date: Tue, 17 Jul 2018 09:21:39 +0000

Hi all,

If an order is Pending Shipment and the buyer requests a delivery address change you must ask the seller if they have shipped tickets. You must inform the seller before you update the address.

We have had two orders recently where agents have updated addresses without informing the seller where the transaction state was Pending Shipment. This also applies for transactions that are Pending User Entered Tracking.

If a seller has created the shipping label you must inform them before change the address for the buyer.

We've lost $1,500 on two transactions because of this mistake. Please be more careful in future.

Kind regards,
Brian Sexton
[viagogologo]