Subject: FW: [PROCESS UPDATE] - RAG Process Update
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 16 Jul 2018 11:52:25 +0000

PROCESS UPDATE

DATE

16/07/2018

TOPIC

RAG Process Update

DETAILS

If a buyer purchased several tickets in one order and not all of the tickets are invalid, the RAG still applies to the entire order. For example, if the buyer purchased 3 tickets, but only 1 is invalid and did not let one member of the party attend the event, we must consider it as a full RAG, this means that after the investigation, if we decide to request a refund to the buyer, the order must be refunded in full.