Subject: FW: [IMPORTANT INFO] - Tomorrowland 20/07-22/07 and 27/07-29/07- Ticket Types and buyer queries
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 13 Jul 2018 13:23:28 +0000

IMPORTANT INFO

DATE

12/07/2018

TOPIC

Tomorrowland ticket types and buyer queries

DETAILS

Tomorrowland kicks off next weekend on Friday 20th July until Sunday 22nd and again on the following weekend from 27/07 to 29/07. Please read the information below and seek out a TL if you need any help.

1)Different Ticket Types

  1.  Buyer received a bracelet in the post
-          Buyer will gain access to the festival straight away at the entrance.

  1.  Buyer received an e-ticket (will-call e-tix)
-          Buyer will need to exchange it for a Tomorrowland Bracelet at the festival's ticketing booth located at Tomorrowland's main entrance or Entrance 1 to Dreamville
-          Dreamville ticket holder must all go to Entrance 1
All other Ticket holder can exchange their e-ticket at the Main Entrance 'Will Call'
-          They will need to bring valid identity documents (identity card, Passport, driving license) to show at the entry + confirmation email
-          All e-tickets can also be scanned on a phone/device if print out of the e-tickets are not available.

  1.  Activation Process

  1.  Buyer received a bracelet in the post
-          Bracelets must be activated, if the buyer says their wristband is already activated, assure them not to worry, just enter the festival

  1.  Buyer received an e-ticket
-          Buyer with e-tickets, who will need to exchange it for a Tomorrowland Bracelet at the festival's ticketing booth, will receive an activated bracelet

  1.  Access to Tomorrowland

  1.  Enter the Festival site:

Only Tomorrowland ticket holder including Camping will have access to DreamVille on Thursday

All other Festival Passes (without Camping) will have access to the Festival site on Friday.

  1.  Re-Entry to the Festival:

Tomorrowland DAY bracelet: no re-entry once you left the Festival area

Tomorrowland Full Madness Regular/Comfort bracelet: re-entry possible the day after. You cannot re-enter Tomorrowland the same day.

DreamVille bracelet: re-entry only after 3.00 PM every day.

  1.  RAG on event day
-          It is important that all info (when and why) is documented in detail by the buyer
-          Please see your Tl in case of Rag - make sure the buyer provided all info before approaching a Tl.

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