Subject: RE: FR Complaints
From: Brian Sexton <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>, Gillbrinne Zola Moke <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>
Date: Tue, 10 Jul 2018 10:36:42 +0000

Hi all,

When you are selecting the enquiry source please choose one from the dropdown menu do not free-type.

Kind regards,
Brian

From: Brian Sexton
Sent: Tuesday 10 July 2018 10:41
To: Caleb Lundinga Lodi <[email-masked]>; Gillbrinne Zola Moke <[email-masked]>; [email-masked]
Cc: Virat Joshi <[email-masked]>
Subject: FR Complaints
Importance: High

Hi all,

We have a project to do today.

We will work on the France folder and some agents in Limerick are working on the Belgium folder.

https://docs.google.com/spreadsheets/d/1c-HMrME3F9282KkLLGO_MxpnOdcZ6ZauBg0X1ARxZdY/edit?usp=sharing

This Google document is where you will need to put in the information from the cases.

The folder attached is where you can pull the cases. Before you start working on a case you should check the Google Document to see if someone else has already tracked the case.

You don't need to resolve the case, just need to put the information about the case into the Google Document. When you are putting the information in the case do not use any internal language because the person who will read this information does not work for viagogo. Pretend you are explaining the case to a random person on the street.

Kind regards,
Brian