Subject: Fw: 15512969 - Broker FR - U2 - 60 day(s), 10 hours away
From: Stephen Blake <[email-masked]>
To: Robert Cosgrove <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 10 Jul 2018 08:22:15 +0000

Hi

Can you approve this refund? Buyer does not want to accept alternates.

Thanks

Stephen

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From: Ashwinee Latchayya <[email-masked]>
Sent: Tuesday 10 July 2018 07:22
To: Stephen Blake
Cc: Rosette Modiri
Subject: TID: 15512969 - Broker FR - U2 - 60 day(s), 10 hours away

Hi Stephen,

In this case the buyer has received wrong tickets and was given a few options (wrong ticket procedure).

However, the buyer wasn't given the full refund option and yet the buyer wanted a full refund.

Rosette escalated for a full refund and payments came back informing we need TL approval on this as buyer wasn't given the full refund option.

Can you approve this please?

Thank you,
Ashwinee

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From: "Rosette Modiri" <[email-masked]>
To: "ashwinee" <[email-masked]>
Sent: Monday, 9 July, 2018 18:21:04
Subject: Re: TID: 15512969 - Broker FR - U2 - 75 day(s), 6 hours away

Hi ash,

Buyer refused to keep the tickets or replacement, asked for full refund.I escalated to payment for refund but payment team need a TL approval to be sent via CS payment as buyer got different options but not the option of being refunded .

Can you look into this?

Rosette,

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From: "ashwinee" <[email-masked]>
To: "jelena kalcuka" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Monday, 25 June, 2018 15:50:03
Subject: TID: 15512969 - Broker FR - U2 - 75 day(s), 6 hours away

Hi Jelena,

Buyer emailed claiming to have received wrong tickets. Buyer bought tickets for September 8th and received tickets for September 9th.

Can SS team contact Broker FR to check if they can fulfil ?

Thank you,
Ashwinee