Subject: Re: TID: 15512969 - Broker FR - U2 - 75 day(s), 6 hours away
From: Rosette Modiri <[email-masked]>
To: ashwinee <[email-masked]>
Date: Mon, 9 Jul 2018 18:21:04 +0530 (IST)

Hi ash, 

Buyer refused to keep the tickets or replacement, asked for full refund.I escalated to payment for refund but payment team need a TL approval to be sent via CS payment as buyer got different options but not the option of being refunded . 

Can you look into this? 

Rosette, 

From: "ashwinee" <[email-masked]> 
To: "jelena kalcuka" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 25 June, 2018 15:50:03 
Subject: TID: 15512969 - Broker FR - U2 - 75 day(s), 6 hours away 

Hi Jelena, 

Buyer emailed claiming to have received wrong tickets. Buyer bought tickets for September 8th and received tickets for September 9th. 

Can SS team contact Broker FR to check if they can fulfil ? 

Thank you, 
Ashwinee