Subject: FW: [IMPORTANT INFO] - World Cup 2018
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Francesca Martini <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Date: Mon, 9 Jul 2018 10:23:59 +0000

IMPORTANT INFO

DATE

09/07/2018

TOPIC

World Cup 2018

DETAILS

FAQs FAN ID Information - World Cup 2018

Use the KB :  https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0044.aspx

Please read the below carefully and ensure you familiarise yourself with the FAN ID Website FAQ's

What is a 'Fan ID' and why do I need one for the World Cup 2018?

- All customers going to a World Cup match require a 'Fan ID', in addition to tickets

- Fan IDs are issued for every visitor, and are obligatory for all ticket holders, including citizens of foreign states, Russian residents, and children. Once you have your Fan ID, it is valid for any number of World Cup matches that you attend

- It gives the holder visa-free entry into Russia (please note, your passport must be valid at the moment of entry, and for the duration of your stay in Russia)

- Please note that a Fan ID is different from your match-day ticket - in order to enter the stadium, you will need to present a valid Fan ID AND your match-day ticket

How do I get my 'Fan ID'?

- Once you've received your tickets, you must apply for your Fan ID here: www.fan-id.ru/registration<http://www.fan-id.ru/registration>. You will need to provide the Ticket Number, which is printed on the tickets

- Rest assured that you will receive your tickets with ample time to apply for your Fan ID

- As soon as your application has been approved, you will receive an electronic version of your Fan ID via email, and it is this that will allow you visa-free entry into Russia

- Once you have arrived in Russia, you will then need to collect your hard-copy Fan ID from a Registration Centre. These are located in every hosting city of the tournament: www.fan-id.ru/centers<http://www.fan-id.ru/centers>

Important:

If a buyer calls advising he hasn't received the tickets or their tickets have been sent to Russia but the customer hasn't left his country yet and requests a fan order in order to apply for the fan ID - please ask your Team Leader to provide you with a fan order - we have some backup fan orders which we can give to buyers for them to apply for FAN ids.

Any questions, please see your Tl

Thank you

KB LINK

https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0044.aspx