Subject: Re: 16670554 - Justin Timberlake - 2 hours away
From: Rosette Modiri <[email-masked]>
To: ashwinee <[email-masked]>
Date: Thu, 5 Jul 2018 18:20:07 +0530 (IST)

thank you 

From: "ashwinee" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 5 July, 2018 10:38:07 
Subject: Re: 16670554 - Justin Timberlake - 2 hours away 

Hi Rose, 

Escalate this case to payments. 

Mention that seller informed he cannot fulfill and buyer chose to be refunded. Agent has escalated for a refund and 2 hours later someone subbed the order without the buyer's approval. The tickets on the new TID wasn't downloaded. 

Thank you, 
Ash 

From: "Rosette Modiri" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Wednesday, 4 July, 2018 16:05:41 
Subject: Re: 16670554 - Justin Timberlake - 2 hours away 

Hi Ash, 

Can you look into this? 

Rosette, 

From: "Rosette Modiri" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Tuesday, 3 July, 2018 21:36:19 
Subject: 16670554 - Justin Timberlake - 2 hours away 

Hi Rosette, 

The buyer was advised to get a refrund as the first upload tickets were not correct and the 2nd upload was never sent to buyer. In 5 hours of the event buyer called, asked for refund and has been promised to get the same by our agent Chloe.paczy who escalated the case to payment for refund however in 2 hours before the event e-tickets were sent to buyer tid 17339031. The buyer denied it and needs to get a refund. 

Can you look into this? 

Rosette,