Subject: TID: 16459976 ; Event name: Ed Sheeran ; Event date: 07/07/2018
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Sidje Anne Ginette Ehua <[email-masked]>, Rosette Modiri <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Wed, 4 Jul 2018 10:19:31 +0530 (IST)

Hi Stephen, 

We have seen many instances where we are personalising the tickets (for transaction where the seller is a broker) despite it not being marked as a personalised event in our system. 

However, for transaction where the seller is a fan seller ; the tickets are not-personalised and buyers have been complaining about tickets not being personalised. 

Should we ask the fan seller to personalise tickets or should we move to sub and reason code 'event restriction'? 

If we do ask the fan seller to personalise the tickets are they are unable to do so ; what should be done then ? 

Can you advise what to do in such cases ? 

Regards, 
Ashwinee